Thorsten Heins Apologizes for Today’s Outage in EMEA

 Switchyard 4

Now that the outage we told you about is over in Europe, Africa, and the Middle East it is nice to see RIM following up. RIM’s CEO and President, Thorsten Heins, put out a statement apologizing for the outage today. Heins confirmed that the outage lasted up to 3 hours and up to 6% of BlackBerry users were affected. Here is his statement:

“I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6 per cent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.”

We will let you know how things develop.

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