You have to love how these sort of things play out. We told you before the holiday weekend that Verizon was planning on charging a $2 fee per payment for one time online and phone payments unless you had autopay setup. I just want to listen to a recording from the board room that though this would go over well. I don’t think execs realize that customers are pissed off when carriers keep on trying to nickel and dime them with fees yet still claim to charge $39.99 or whatever per line.
Well in case you didn’t hear it over the weekend Verizon decided to backtrack on this idiotic fee which was designed to screw customers out of more money with hidden fees “improve the efficiency of these transactions.” Here is their announcement:
Verizon Wireless Will Not Institute Single Payment Fee
Media Contact Info
Tom Pica
[email protected]
908-559-7516
12/30/2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
