T-Mobile once again took the award for the highest wireless customer service from J.D. Power and Associates. They just received the highest ranking in their 2010 Wireless Customer Care Performance Study –Volume 2. J.D. Power regularly gives these awards and T-Mobile tends to win them most of the time. They just received the retail customer service award back in March.
I have to say that in my personal experience T-Mobile does have amazing customer service. When I have to call them for friends they are way more knowledgeable than the AT&T reps I have to deal with.
What do you think of T-Mobile’s customer service?