I already have trouble getting a competent customer service rep at Sprint and it does not look like things are going to get better. Sprint has needed to clean up shop for awhile now and just announced that due to financial difficulties it will be laying off 8,000 employees and cutting current employee benefits to save $1.2 billion dollars.
Since they lost 1.3 million subscribers in the third quarter of 2008 things are not looking so good for Sprint. They really showed some promise with fast EVDO and WiMax so I really hope they manage to turn things around. On the other hand their rising administrative fees along with their ETF settlement do not look promising for customer retention.
So anybody want to join me in saying a little prayer for Sprint?
Check out the details at Fierce Wireless
Thanks DavidB for sending this one in!
Matt Not Registered
Posted: January 27, 2009 at 7:38 AM EST
“So anybody want to join me in saying a little prayer for Sprint?”
Nope. Sprint deserves to go under. I would honestly rather go without my phone than go back to Sprint. Obviously, 1.3 million people in Q3 2008 agree with me.
Nikolaus Walch Not Registered
Posted: January 27, 2009 at 9:45 AM EST
I had no contract left on my two SpringPCS lines, yet when I switched off Sprint “of course” they suddenly hit me with 2 $200 charges they refused to dispute, and I ended up having to pay to collections. This after Sprint Long Distance screwed me on fake charges for $125 years before. Sprint does deserve to go away for good. I bet Verizorn will buy them to up their CDMA network.
Nikolaus Walch Not Registered
Posted: January 27, 2009 at 9:46 AM EST
By the way: Sprint-Nextel did just put out a really cool Curve 8350i commercial. Anyone else see it?