How To: Enable/Disable Delivery & Read Receipts

EmailOne of the new features in the latest iterations of BIS (BlackBerry Internet Service) was the ability to request and respond to delivery and read receipts. This feature came along with BIS version 2.3. It is now also nicely integrated into the BlackBerry OS by putting another check next to an email when it is delivered or read by the recipient.

This has frustrated quite a few users who suddenly noticed that all their mail was being sent with delivery and read receipts. It seems that some users had this option automatically added when their carrier BIS was upgraded. Sadly this configuration option is not stored on the BIS and you need to reset it every time you add an email address. The setting is separate for each email address so you could have one address that does request and another that does not.

RIM has kindly provided a simple descriptive procedure on how to enable and disable these read & delivery receipts.

To modify the Confirm Delivery option, complete the following steps:

  1. From the Home screen on the BlackBerry smartphone, click Messages.
  2. Open the menu and click Options.
  3. Select Email Settings.
  4. Verify that the correct service book is selected.
  5. Select the Confirm Delivery field and open the menu.
  6. Click Change Option.
  7. Change the setting to Yes.
  8. Open the menu and click Save.

To modify the Confirm Read option, complete the following steps:

  1. From the Home screen on the BlackBerry smartphone, click Messages.
  2. Open the menu and click Options.
  3. Select Email Settings.
  4. Verify that the correct service book is selected.
  5. Select the Confirm Read field and open the menu.
  6. Click Change Option.
  7. Change the setting to Yes.
  8. Open the menu and click Save.

To modify Send Read Receipts, complete the following steps:

  1. From the Home screen on the BlackBerry smartphone, click Messages.
  2. Open the menu and click Options.
  3. Select Email Settings.
  4. Verify that the correct service book is selected.
  5. Select the Send Read Receipts field and open the menu.
  6. Click Change Option.
  7. Change the setting to Yes or Prompt.
  8. Open the menu and click Save.

Note: If you have Send Read Receipts set to Prompt and you receive an email message that requests a receipt, you will be presented with a prompt screen that allows you to select Yes or No to send the receipt.

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