RIM’s TroubleshootingToolkit.com Offers Solutions to Common BlackBerry Issues
One of our tipsters let us know about a RIM troubleshooting website I had never seen or heard of before. It can be found at www.troubleshootingtoolkit.com and seems to be targeted towards BlackBerry partners and tech support personnel. The website simply offers a punch down list of the answers to the top BlackBerry support questions….
BoxTone Releases End User Self Service Software for BES Environments
BoxTone has really been at the forefront of BES monitoring and troubleshooting. They have really been breaking out of their usual mold recently with self service options for users but they have brought it all together this week with a new self service software offering. They have over 230 customers with 450,000 users on their…
FAQ: RIM Details Top 10 Troubleshooting Tips – Step 2: Hard Reset!
I got a kick out of reading a recent RIM knowledgebase entry about the top 10 troubleshooting steps for BlackBerrys. The kicker is step 2 which is a hard reset. It kind of reminds me of Windows where the first troubleshooting step is rebooting. The only difference is that the 10th troubleshooting step for Windows…