"Factory Default" tag

FAQ: How to Reset a BlackBerry or Remove an IT Policy Using a Mac or PC

I was stuck in an interesting situation yesterday and thought I would share what I learned. My friend decided to dump his hosted BES service for BlackBerry Protect now that it is out but he had to get rid of the BES IT Policy on his BlackBerry Tour 9630. Usually that is no problem since…

FAQ: Breakdown Of Device Wiping Options

Since OS 4.2 and 4.3 there have been a few more options that people have been using to wipe their device clean. RIM was kind enough to recently post a knowledge base article detailing what exactly is done during each wipe process and I thought it would be a useful tidbit to share with you…

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