Since BlackBerry 10 launched we have been hearing random reports from users about a bug that seems to have a mind of its own. For some reason certain accounts setup on your BlackBerry 10 device will all of a sudden decide to stop showing up in the hub. Usually a soft or hard reset will fix it but it seems to be related to some buggy logic in the Settings->Hub Management menu. You will sometimes find that the toggle for certain accounts was set to Hide when you scroll up and down that list.
Either way it is nice to see that BlackBerry has finally owned up to the issue in the Knowledge Base. They appropriately titled the issue “Messages from random accounts will randomly stop appearing in the BlackBerry Hub.” Quite a bit of randomness…
They are still recommending a soft or hard reset to fix the issue but also check under Settings->Hub Management. Personally I find the issue has not cropped up in the latest leaked OS which will be released in the near future as a BlackBerry OS 10.1 Maintenance Release.
Diego Nei, MBA, PMP ( View Profile) - Posts: