Zendesk Offers Web Based Customer Support With BlackBerry App

zendesk-for-bb-01 I am not sure how prevalent the Zendesk help desk solution is but they made their offering a little sweeter this week with a dedicated BlackBerry app for support agents. This new mobile help desk app gives support agents access to their ticket queue from anywhere allowing them to view, create, and edit tickets on the go. Supposedly Zendesk has more than 60,000 mobile users which is pretty impressive.

Their new app lets agents:

  • Access all your customer support ticket views
  • Update existing tickets and add comments for follow up
  • Create new support tickets
  • View entire ticket threads
  • Create new accounts on the fly

If you are interested in the Zendesk BlackBerry app check out the details at

So far they are supporting the:

  • Blackberry OS 4.5 or later
  • Blackberry Torch
  • Blackberry Bold
  • Blackberry Storm
  • Blackberry Curve
  • Blackberry Pearl
  • Blackberry Tour
1 comment on this postSubmit your comment!
  1. Yes I have heard good things about zendesk too.

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