Slowly RIM has finally been getting with the program. For years they had support forums that looked like 1990-era bulletin boards. This year they finally stepped up to the plate and launched their own support forums. They now seem to be officially phasing out their old support forums because RIM support is now directing everyone to the new support forums at:
http://supportforums.blackberry.com/rim/
When RIM first launched their support forums they were missing simple features. For example having a developer forum where developers could not copy and paste code. RIM has finally allowed developers to paste code inside a thread which is a big step forward.
RIM also fixed the annoying issue where some URL’s would get mangled by their forum software. I am sure users will appreciate the changes.
From what I hear RIM is dedicated to putting more of their own representation in the forum. This will be a welcome reprieve compared to the RIM suggestions box that nobody reads.
Don’t forget that the forums are also accessible from your BlackBerry by using this ridiculously hard to remember URL: (mind you there is no link to it in the menu)
http://supportforums.blackberry.com/rim/wireless/frontpage.xhtml
I guess RIM cant be bothered to create a homescreen shortcut for themselves…
On a side note check out RIM’s new knowledgebase search from your BlackBerry. More on that later…
DavidB ( View Profile) - Posts: