August 24, 2009 at 1:11 PM #173867
Greg MyersParticipantPosts: 36
We just got a tip that while the upgraded BlackBerry Bold OS for AT&T won’t be released until tommorrow, the feature code for Visual Voicemail for BlackBerry handsets is in the system.
You know what that means, right? If you’re running a Bold OS that has the Visual Voicemail icon on it, you can call up your friendly AT&T customer service rep, ask them to add the Visual Voicemail feature to your account, and you should be good to go.
(Courtesy: KP via our tips section. Thanks for the tip KP)
Update: Visual Voicemail for AT&T BlackBerry usersAugust 24, 2009 at 1:11 PM #180087
Any additional charge?August 24, 2009 at 1:28 PM #180088
Called CS at ATT and they said all there is in the system is ENHANCED VOICEMAIL..which has a cost of 1.99 per month
She could not find visual voicemail code in the system…August 24, 2009 at 4:57 PM #180089
The feature code for this is in the at&t system as BBVV.August 24, 2009 at 6:33 PM #180090
Yep, just tell them the code BBVV and they’ll set it up for ya.August 24, 2009 at 7:00 PM #180091
Boom! BBVV worked like a charm. CS was unable to add it, but technical support was able to.
Setting it up now.!August 24, 2009 at 8:40 PM #180092
About 5 minutes later, ATT called, and said “VVM is not available for your phone right now”….They completely screwed me…I now don’t have regular VM or VVM….
Beware…August 24, 2009 at 9:11 PM #180093
You do have a Bold, right? This is Bold only, so far.
I had my VVM provisioned this morning with no issues, as opposed to last Friday when I tried and they never heard of VVm for Bold.
Call back again, from a different phone, stay on the line as the rep provisions you. If it doesn’t work, call again.August 25, 2009 at 3:07 AM #180094
I called today, and told them I have two questions:
1. “Is it free for my Bold?” Answer: Yes.
2. “Can you turn it on; I have the Visual Voicemail icon already”. Answer: Yes.
And it works great. Just like my wife’s iPhone’s visual voicemail.
Tomorrow, I will download the new version of the OS, I guess. But I had VV today (on the 24th).August 25, 2009 at 11:00 AM #180095
I didn’t even have to call AT&T Customer Service: I just went to the “Manage Your Account” page, clicked on to add features and Visual VoiceMail was a selection that was there. Cost is listed as N/C. The page explained that if you didn’t already have the VVM icon you would have to download the update – but all I had to do was power cycle my Bold and go through the VVM setup on the phone – and it worked!August 25, 2009 at 12:35 PM #180096
Oh – don’t forget that you HAVE to re-setup your AT&T voice mailbox before it will work correctly. I am currently running FW .282 as the new FW release hasn’t shown up yet – and everything works great! Some are suggesting that you will have to downgrade 10 .167 to get the OTA upgraded FW. Hopefully it will show up as a DM package today?
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