I just got a blackberry torch 9800 a week ago. I noticed that when i slide the phone open sometimes, the keypad refused to work, only the touch remains functional, and the trackpad moves up and down, but no other buttons work like the return button or the menu button. I am forced to remove the battery and switch the phone on again. Anyone experienced this or knows how I can stop this from happening?
Removing the battery temporarily solves the problem, but it still keeps happening afterwards.
I have a problem with my BB Desktop software as well, I installed it then it gives me the error 'Send report the software has encountered an error' so until i sort that out, reinstalling the OS is not a viable option for me.