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OS update = broken 3rd party apps

Home Forums General BlackBerry Discussion OS update = broken 3rd party apps

This topic contains 4 replies, has 4 voices, and was last updated by  Terrence T 6 years, 2 months ago.

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    Derek Brown
    Posts: 52

    I suppose I could be doing something wrong, but every time I update my handheld OS build, I have to configure a whole slew of add-on and third-party apps again. For instance, I updated my Tour from to, and ran into the following problems afterwards:

    – YouMail – had to enter phone number and PIN

    – GMail – had to enter username and password

    – RSS Feeds – had to accept EULA and enter BlackBerry ID

    – FaceBook – had to accept EULA and enter e-mail/pass

    – WordPress – had to accept EULA

    – Google Maps – had to accept EULA and login to Latitude

    – BBSSH – all connection entries lost

    There are plenty more, but I won’t list everything. What bugs me is that some applications were unaffected:

    – LinkedIn – retained account info, did not need to re-accept EULA

    – mobatech Mobile Checkbook – Retained all account info, no EULA

    – Final Fantasy – retained saved game info

    Why is it that some applications handle the upgrade just fine, while others act like I just got a new phone? Am I doing the update wrong? Is there a secret to migrating third-party databases? Am I just SOL?

    Derek Brown
    Sr. Systems Engineer
    Vision One IT Consulting


    Ronen Halevy
    Posts: 2,906

    Yeah its annoying. Most third party apps don’t backup by desktop manager and don’t store their settings on the sd card. Sucks but what can you do. Hopefully RIM will fix this with the new BlackBerry protect backups


    Terrence T
    Posts: 732

    Most apps will need to re-register etc once we upgrade os etc..


    Posts: 31

    I also notice my Apps are not always updated to the latest version which I backup. I never did understand that concept. ;-( So I have to reconfig/get new codes and also possible get the latest ver for the specified app.

    Very time consuming.



    Terrence T
    Posts: 732

    Well, its perhaps a security feature or a method for especially for those whom are reloading os to pinpoint a certain app that may be causing problems?

    Like once this app is configured as such then a problem occurs.

    So after reloading, because the user must start reconfiguring, it allows the pinpoint?

    Also, it gives you a “factory” set feel..

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