Enterprise contact not showing in the Phone App

[woofwoofParticipantPosts: 5]

On my z10, none of the contacts in the enterprise account show up into the Phone App. It was okay a few days ago. As far as I can tell, I did not change any configurations. Obviously BB Balance is activated on my phone. Could this be the doing of some IT policy?

Thanks.

-DW

[Ronen HalevyKeymasterPosts: 2,906]

Hmm when you pull down the quick menu does it have a balance button?

[woofwoofParticipantPosts: 5]

Yes, there is a Balance button. Whether the BB Balance is locked or unlocked, the Phone App will not pick up the contacts at all.

[Ronen HalevyKeymasterPosts: 2,906]

No idea once you are dealing with Balance. You have to ask your sysadmins.

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