http://www.totaltele.com/view.aspx?ID=468973&mail=635
Customers returning malfunctioning Android phones for repair or replacement are costing operators as much as $2 billion per year, claimed mobile device management firm WDS on Thursday.
By analysing 600,000 technical support calls it handled over the last 12 months, WDS found that 14% of calls concerning Android-powered devices related to a hardware issue compared to 11% for Windows Phone, 7% for iOS and 6% for BlackBerry OS.
We can add that now the new iPhone 4S users are starting to complain loudly that the new iPhone 4S's battery is draining 15% faster then the previous model! LOL... heard that on the local news this morning. I loved how the news guy segue that story with "First Apple had antenna gate, now it looks like it'll be battery gate for the latest iPhone model" :D hahaha
There was also a siri outage this week too. But it didn't make headlines like the outage for RIM.
There's also been some problems with the iOS5 upgrade for some people apparently. My collegue's iPhone 4 hasn't been able to access or send emails for the last 5 days since the upgrade. Now I know she's not a techy person, but it's a straight upgrade thus it shouldn't affect her ability to send or receive emails via the carrier's network. She now has to bring it into the Apple store to get it fixed.
It bugs me things like this don't make the headlines while Rim's 2 day outage brings out more doom and gloom.
I guess the only positive about it is that the outage affected so many that it made world headlines. Many still use BlackBerries and when something is wrong it matters. People don't seem to care that the iCrap isn't working properly cuz they are toys not communication devices.
But so many people or at least the Bloggers/analysts claim are using it for business, that you think there would be a bigger hissy fit over it. I mean if you get 50+ emails a day for work I'd think you would be pretty pissy, I know I would...
You must log in to post.
