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mls713 (mls713)

Member Since: July 15, 2009 (2 years)
Posts: 1

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BEWARE OF ZAGG I really hope I like this product because I ordered a skin for my Tour. I selected Next Day Air option and when it showed up late, I phoned for a refund on the shipping portion and they wouldn't oblige. The gave me 10 different excuses, none of which made sense. The only reason I ordered Next Day Air, was that I was leaving town for 10 days, otherwise, I would have had it shipped ground. I received an email stating that my product had been shipped, and I waited patiently for it arrive. Nope, so when I called the following day, on my way out of town, I asked for a refund for the overnight shipping. They said that it sometimes takes awhile for things to get out of their warehouse. So why did I receive an email stating my product had been shipped with a tracking number and why did I pay for overnight shipping? I told them I would return the product and they said it would take 30-60 days for a refund. So now I am stuck with a $25.00 product that I paid $44 to have shipped overnight, but the best part, is I received an email and it said, "If we receive mail that has postage due that amount will be deducted from your refund." The customer service support team is by far the worst I have ever encountered. I wish I ordered from one www.BodyGuardz.com or www.BestSkinsEver.com

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