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BlackBerry 10.2.1 Phone With ActiveSync & Password May Accidentally Get Wiped


I heard about this bug from a friend but he did not have the details before. It seems like some builds of OS 10.2.1 have a bug for users who are using Microsoft Exchange Activesync with password complexity requirements applied by ActiveSync that are not on BES 10. When you restart your device with ActiveSync setup your device will ask you for the unlock password when it finishes booting. It will then prompt you again for the password and if you do not enter in the password within 30 seconds or if you cancel the prompt your account “becomes invalid and all of the accounts content is wiped from the smartphone.”

My buddy thought he was running into a case of “ghost in the phone” but it turns out it is an actual bug according to BlackBerry. Let us know if you run into it. Details below:

When the BlackBerry 10 smartphone with an integrated Microsoft Exchange ActiveSync account is restarted, it prompts the user for the password to unlock the smartphone (expected behavior).

Afterwards, a second prompt is displayed requesting the user to unlock the smartphone, however, the user is able to cancel this prompt and the smartphone appears unlocked. If the user taps the Cancelbutton or does not enter the password in this second prompt within 30 seconds, the Exchange ActiveSync account becomes invalid and all of the account’s content is wiped from the smartphone.

Exchange ActiveSync accounts with the following conditions can be affected:

  • User is not active on BlackBerry Enterprise Service 10
  • Any of the following password complexity related Exchange ActiveSync policies are used:
    • Alphanumeric password required
    • Min password complex characters
    • Min password length
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  1. My z30 has this same problem but even if I enter the password my Microsoft Exchange account gets wiped. Hope bberry can fix this soon.

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