Enterprise customers using BlackBerrys Collaboration Service just got a nice update with BlackBerry Enterprise IM v3.1. This new release for OS 10.1+ devices brings some nice improvements for enterprise IM clients on the go. It is a pretty seamless solution for companies with a BES 10 server that use Microsoft Lync, Microsoft Office Communications Server, or IBM Sametime. Here are the new updates:
- Tap to Call within Enterprise IM Chat
This is a simple but powerful feature that allows you to seamlessly transfer to a new mode of communication with colleagues. As great as Enterprise IM is, sometimes there’s no substitute for hashing something out over the phone. With the 3.1 Service Pack, you can now simply tap to call whomever you’re chatting with – without the need for dialing a number. Enterprise IM and phone integration means you’ll be taking care of business more quickly than ever before.
- Invite to Meeting from Enterprise IM Chat
This one is another incredibly handy feature that’s going to make your life a whole lot easier. Have an IM conversation that needs to quickly move to a discussion? You can now send calendar invitations automatically to chat participants directly from your Enterprise IM conversation with an invitation that includes the chat discussion text that can be edited or augmented with additional information.
- Enables federation & public IM connectivity
Want to securely IM with your customers and partners? You can chat easily cross platform with colleagues, customers and partners as BlackBerry IM now enables federation and public IM connectivity – whether a federated partner like Microsoft Lync or a public IM providers like Skype – all from within the same client.
- Avatar and Picture Support
You’re not faceless on Enterprise IM any more. The 3.1 Service Pack brings avatar support to contact management, so even if you don’t remember that new co-worker’s name, you’ll recognize their face.
- Displays Mobile Status
Busy? Away from your desk? Available? You can now set a mobile status on your Enterprise IM profile, so your colleagues will know exactly when it’s a good—or not so good—time to contact you