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BlackBerry Maps Bug Details Confirmed Along With Workaround

After upgrading to BlackBerry Maps the application crashes

BlackBerry has finally gotten around to confirming the BlackBerry Maps application startup crash bug in their knowledge base. Ironically they recommend the same workaround that we mentioned yesterday. They have also confirmed that the issue is only on BlackBerry 10 OS versions older than This just goes to show that BlackBerry has to get their $#i+ together and start pushing out OS updates much faster than the current rollout pace.

Check out the details below:

After upgrading to BlackBerry Maps the application crashes when opened


  • BlackBerry 10 OS
  • BlackBerry Maps
  • JI 480656


An updated version of BlackBerry Maps was released for BlackBerry 10 OS. After upgrading to the updated version (BlackBerry Maps the application fails to launch.

Note: BlackBerry 10 smartphone users who have upgraded to BlackBerry 10 OS version will not be affected by this issue.


This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.


Complete the following:

  1. Open Internet Explorer on a PC.
  2. Navigate to
  3. Click Sign In.
  4. Sign in using the BlackBerry ID Username and Password.
  5. Verify the correct BlackBerry 10 smartphone model is displayed beside Displaying info for. For example, BlackBerry Z10.
  6. Search for BlackBerry Maps.
  7. Locate BlackBerry Maps in the search results and click Download.
  8. A message will be sent to the BlackBerry 10 smartphone in order to install the app.
    Note: It may take up to a minute or two for the message to arrive.
  9. Once the smartphone receives the prompt to upgrade BlackBerry Maps, open the notification and tap Upgrade.
3 total comments on this postSubmit your comment!
  1. The main problem is that when that happens, they never have a new release ready. Customers lose data or have to use processes they’re unfamiliar with when they’ve followed the rules and downloaded an official app by BlackBerry from the official app store…

  2. Thanks Ronen, I did exactly as you outlined and it works now.

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