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BlackBerry Link Now Includes 2-Way Desktop Contact & Calendar Sync for BlackBerry 10 (PC Outlook & Mac)

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BlackBerry Link was updated last week to include two way contact and calendar sync but it seems like many people missed our post mentioning it. We are still hearing complaints from readers about why the feature has not launched yet leading me to post this yet again. BlackBerry HAS added two way sync of contacts and appointments from Outlook on PCs and Address Book on Mac with version 1.1.1 of BlackBerry Link. The only real catch is that this will create duplicates on your phone if you already have done the one way sync option they offered before to the local contacts and calendar. This can easily be fixed by clearing/deleting the local calendar and contacts now that you have a two way sync (instructions here).

If you want to figure out how to setup two way sync on BlackBerry 10 the Help Blog provided this great tutorial:

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With the release of BlackBerry Link 1.1.1 for Windows, a new feature has been added that allows you to synchronize your local Microsoft Outlook contacts and\or calendar data between your computer and a BlackBerry 10 device running BlackBerry 10 OS version 10.1 or later.

Note: Using a Mac? An updated version of BlackBerry Link that offers two way contact synchronization is now available. To get it, visit

Here’s a quick overview of how to set up contacts and/or calendar synchronization as well some troubleshooting tips in case you run into some issues.

Before we begin, you’ll need to ensure you are using BlackBerry Link or later. To get the latest version go to

How to set up and synchronize your contacts and/or calendar data with Microsoft Outlook

  1. On your computer, open BlackBerry Link and connect your device
  2. Along the bottom toolbar, click your device
  3. Click the Settings Link-111-Win-1 icon
  4. In the Settings view, click Synchronization
  5. Click Configure
  6. Select the account that contains the contacts you want to sync with followed by clicking Select Account
  7. Click Configure next to Contacts and/or Calendar to set up sync preferences
    • If you want to choose additional folders to sync, click the Add Folder Link-111-Win-2 icon
  8. Click OK
  9. Click Sync Contacts/Calendar

To synchronize again in the future, when you connect your device and open BlackBerry Link an option to Sync Contacts/Calendar will appear in the device menu along the bottom toolbar.

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Troubleshooting Tips

How can I turn on automatic synchronization?

To sync content automatically whenever you connect your device to your computer, complete the following steps:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, check the box next to Sync contact automatically when the device is connected with a USB cable

After synchronization, I can’t see my contacts and/or calendar data on my device?

Verify that your contacts and calendar sync preferences, including the option to sync automatically, are set correctly. Complete the following steps to review these settings:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, verify the correct account is selected
    • If an incorrect account is selected, click Reset Settings followed by selecting the correct account
  5. If the correct account is selected, click Configure next to Contacts or Calendar
  6. Review and verify the Folders To Sync settings are correct and point to the location of your personal data stored within Microsoft Outlook


If you are still unable to identify the correct location of your contacts and/or calendar data, please contact your administrator for additional assistance.

I can’t find my device synchronization settings in BlackBerry Link

Complete the following steps to review and customize your device synchronization settings. An important thing to keep in mind is that unless your device is connected to your computer, you will not be able to review your synchronization settings.

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within Synchronization settings, click Configure next to Contacts or Calendar
  5. Review and customize the following settings:
    • Sync direction
    • Conflict Resolution
    • Folders to Sync


How do I set up conflict resolution & prompt on deletion settings?

Conflict resolution settings can be found within your device synchronization settings that are stored in BlackBerry Link. Complete the following steps to review your conflict resolution settings:

  1. Open BlackBerry Link and connect your device
  2. Select your device along the bottom toolbar
  3. Click the Settings icon in the top right corner
  4. Within synchronizations settings, click Configure next to Contacts or Calendar
  5. To get notified of deletions, check the box next to Notify me if synchronizing contact will delete content from my device or computer
  6. Review and customize the following settings:
    • Sync direction
    • Conflict Resolution
    • Folders to Sync
25 total comments on this postSubmit your comment!
  1. Hey, I cant sync because it says any data source can not be found with Microsoft outlook

  2. How am I supposed to sync my outlook 2011 calendar on my mac with my bb q10?

  3. that’s super, but if your carrier hasn’t upgraded your OS to 10.1 yet (ie, Verizon, AT&T…) you’re still out of luck until that happens, and we can’t get any clear answers about when that might be. some are saying that the delay is actually BB’s fault, since there are some bugs that the carriers aren’t willing to roll out to their customers yet. Come on, Blackberry, WTF?!

  4. I just bought a new Q10 and am having this problem. Truly, Blackberry, if this is not fixed, this will be the last Blackberry I buy…and I’ve been an arden defender of yours. But if I can’t sync my damned contacts and calendar, the phone is useless.

    • I bought my Z10 April 4th and I can not sync my contacts. It worked for 2 weeks and now nothing. I don’t have the time to sit on the phone and try to work it through with BB support. I’m about to give up…

  5. It works just fine with the latest version of BlackBerry link along with os 10.1 that the Q10 comes with

  6. I have just set up the sync to outlook. This set up a “BBLink” Calendar on my BBZ10. This syncs up nicely, however when I add a new event and include an invite it does not send the invitation. I have tried to associate an email with this “BBLink” Calendar and it is not saving my changes. What am I missing? Can I sync multiple calendars to outlook? If so how? I need to be able to send invitations and be able to sync.
    Thank you!

    • Not sure what you mean about syncing multiple calendars to outlook…

      • I have a calendar “Home (local)” and a calendar “BBLink” My PC set up and syncs with BBLink but when I enter a new event on my BB in the “BBLink Calendar” and include an invite it does not send the invite. If I enter the same event in my “Home” calendar and send the invite it works but will not sync to my PC. What am I doing wrong?
        Thank you for your help.

  7. stuck @ click “configure” step… any idea why it is not showing up at my BB Link (using v1.1.1.32) for my PC desktop… my Q10 is v10.1.0.2309

  8. This is a pretty basic question, but what do I use to sync my Z10 with the Outlook on my PC? Is there a cable I need to buy at Verizon? Or somewhere else?
    Thanks. This is my first Blackberry.

  9. What a poor attempt on Blackberry’s part…this is a terrible sync program. I have used the desktop manager for years with previous versions and had hoped that this latest update would restore some of the functionality with regards to Outlook.
    I did the initial sync yesterday (after 3 crashes of the BBL) but finally got it to work.
    Today I wanted to update my daily activities (5 calendar appointments and 1 contact change)…the program crashed again and with my second attempt I am still waiting for it to finish after 15 minutes.
    Way to go Blackberry, keep watching your stock prices tumble!!!

  10. USB Outlook Sync with the Z10 is working but it’s taking FOREVER everytime! Anybody out there having the same issue? Is blackberry going to address this?


  11. Well, a call to tech help got mine working fine. It was a .dll file that was not installing properly. They were very helpful and I’ve had no problems since, so I suggest calling the tech help!

  12. I would try a clean install. It should not take that long

  13. Followed June 10th instructions for 2way sync outlook and BB10. Sync unsuccessful. Was able to send videos and pics but no calendar. No message on Q10 either. Shouldn’t a sync notice show when the device is first plugged in for automatic sync as it was before? Help – we have 2 Q10s and my husband is stranded with calendar! kff

    • There are major issues with Blackberry Link. I am not able to sync my contacts. I can only transfer pictures, videos and documents. I have started to use Microsoft Connector. So far it works but the jury is still out. It has not even been 24 hours so I am monitoring how it goes.

      All in all Blackberry dropped the ball big time on BB Link. I am very close to throwing in the towel. I love the product but have had too many issues and spent many hours with BB Tech support it just is not worth it anymore.

  14. My blackberry link on Mac does not give me the options outlined above. It only asks me which calendars to sync and when I do, it doesn’t pick up my Outlook calendar on my Mac just he Ical.

    Want to be able to have my outlook calendar on my BBZ10

  15. I am planning to buy a Z10, since I want to be able to easily transfer the calendar and contacts from my outlook on my pc. I read all the comments above. Should I instead just buy a Blackberry bold 9900, still available from Rogers in canada.

    • I would not buy the Z10 for two reasons. First, I just updated the new Blackberry Link and I can not sync my contacts once again. I have owned the phone since April and from the end of July to the 17th of September I had two sync. Now I don’t…I use Microsoft Connector as a work around.

      Two, if you read the news Blackberry is over. I will not invest in this product going forward for there probably will be no support in the future. It is a dead platform.

      Lastly, I love Blackberry and have been a long time user. With the news and now the latest issue of not being able to use BB Link to sync contacts I am finished. I don’t have hours at a time to sit on the phone with Blackberry to try and fix the issues.

      • As an alternative to the Z10, I guess the idea of buying a blackberry bold for $199 is a safe bet, as it will enable doing usb transfers easily using Blackberry desktop software.I really do not ask much more from a phone than the phone itself and my contacts and calendars, no games, no video viewing.

        I have tried working with a samsung phone, with Samsung Keys to transfer the contacts and calendar from my pc. It took 2 days of solid work to be able to de the transfers, and after 3 months, is does not work any more. I had Blackberry’s in the past, and sync with the pc has never been a problem.

        thanks everyone for your help. I was just going to buy a Z10. You have convinced me not to!

  16. Try deja office two way sync via companion link. It works flawlessly with my Z10. But then again, same setup works with iPhone, iPad, or even Android phones! So you might want to take time and study carefully which platform you wish to invest your time in moving forward.


  17. from a long time blackberry user….and from someone who purchased the Z10.. and returned it the next day because it would not sync with outlook like my older storm did …. flawlessly. The people at the top of BB proved two things to me: 1) they were young and brilliant and designed a platform that made them gazillions of $$.. congrats to that. 2) they are not astute business people as they allowed the #1 communications product drop from 50% to < 3% market share in less than 4 years. This latest sync issue should set of sirens to all the dedicated BB users, because if they were smart, they would have kept a lot of dedicated users by simply providing the flawless services that made them #1 in the first place. I would have stayed loyal because the z10 is a good device…………and then, for icing on the cake, they come out 3 weeks ago and publicly announce they are looking at "options" for BB….. WTF?? why do that and scare the shit out of everybody from app developers to consumers? un-believable really. Apple & Samsung must have really been laughing their asses off with that. I have also heard throughout very honest and confidential sources that a lot of the businesses, Govt institutions, etc. are already planning the "switch" to a competitor in the next couple years……… true.
    anyways, I am now waiting for my new Iphone to take the storms place…..

  18. Too little, too late – got tired of waiting, little wonder the company in imploding, eighty percent of their customer base is business and they roll out a product that doesn’t sync with Outlook and take six months to introduce a solution that still doesn’t work seamlessly. Anyone know how to play TAPs or offer up last rites as this digital warrior is deservedly leaving the battlefield.

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