I have been ignoring the sad excuse for journalism by Nicole Perlroth @TheNewYorkTimes about “The BlackBerry as the Black Sheep.” The mass media has caught on Perlroth’s two interviews from BlackBerry users and extrapolated it upon all 80 million BlackBerry users. RIM’s CEO Thorsten Heins could not let that stand and answered back in a letter to the NYT that they published stating:
To the Editor:
"BlackBerry as Black Sheep in Smartphones" (Business Day, Oct. 16) lacks the balance your readers expect.
With more than 80 million customers globally, BlackBerry is growing and remains one of the world’s most popular smartphones. I’ve just come from visiting carriers and partners in all parts of the world, and they have told me that there are millions of BlackBerry fans out there who not only find great value in their device, but also pride in being a BlackBerry owner.
While any report of dissatisfaction among our users is a cause for concern that I take very seriously, the comments supporting BlackBerry both online and in calls we’ve received from our customers in response to your article are encouraging to me.
BlackBerry remains the leader in providing security for corporate customers, which is why more than 90 percent of the Fortune 500 rely on BlackBerry. It’s true that some companies put restrictions on accessing certain applications for security reasons, but applications like Yelp and OpenTable are, in fact, among the approximately 100,000 apps available in BlackBerry AppWorld.
We’ve received excellent feedback from carriers, developers and partners for our upcoming BlackBerry 10 platform and are on track to deliver it in the first quarter of 2013. We appreciate the customers who have remained loyal to the BlackBerry platform and look forward to winning back many who have left.
President and Chief Executive
Research In Motion
Waterloo, Ontario, Oct. 16, 2012
Let us know what you think of Hein’s response in the comments!