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Thorsten Heins Defends BlackBerry on The New York Times


I have been ignoring the sad excuse for journalism by Nicole Perlroth @TheNewYorkTimes about “The BlackBerry as the Black Sheep.” The mass media has caught on Perlroth’s two interviews from BlackBerry users and extrapolated it upon all 80 million BlackBerry users. RIM’s CEO Thorsten Heins could not let that stand and answered back in a letter to the NYT that they published stating:

To the Editor:

"BlackBerry as Black Sheep in Smartphones" (Business Day, Oct. 16) lacks the balance your readers expect.

With more than 80 million customers globally, BlackBerry is growing and remains one of the world’s most popular smartphones. I’ve just come from visiting carriers and partners in all parts of the world, and they have told me that there are millions of BlackBerry fans out there who not only find great value in their device, but also pride in being a BlackBerry owner.

While any report of dissatisfaction among our users is a cause for concern that I take very seriously, the comments supporting BlackBerry both online and in calls we’ve received from our customers in response to your article are encouraging to me.

BlackBerry remains the leader in providing security for corporate customers, which is why more than 90 percent of the Fortune 500 rely on BlackBerry. It’s true that some companies put restrictions on accessing certain applications for security reasons, but applications like Yelp and OpenTable are, in fact, among the approximately 100,000 apps available in BlackBerry AppWorld.

We’ve received excellent feedback from carriers, developers and partners for our upcoming BlackBerry 10 platform and are on track to deliver it in the first quarter of 2013. We appreciate the customers who have remained loyal to the BlackBerry platform and look forward to winning back many who have left.

President and Chief Executive
Research In Motion
Waterloo, Ontario, Oct. 16, 2012

Let us know what you think of Hein’s response in the comments!

7 total comments on this postSubmit your comment!
  1. People who are “ashamed of a Blackberry” are just idiots.

    I carry a Blackberry everywhere and pull it out when needed, at least I know what I type doesn’t get “fixed” for me.

  2. I have an HTC One X as a backup for my Bold 9900. My HTC is always in my bag or back pocket and my berry in my hand. BBs can’t do everything nowadays but what it can do, it does with great efficiency unmatched by others. BBs are the best when it comes to the important stuff that’s why it will always be my first & device option. I live in the Philippines and there’s a huuuuge demand for BBs here. People find the Iphone too expensive and androids too complicated at times. Though both devices are good too, we just have to have the best messaging device coz that’s really what phones are for.

  3. Well done. Just a few more months and we’ll be on top. Not in sales but in technology. BB10 will bring us the best SMARTphones on the market!

  4. I like Thor! My bb is a messaging tool. Thats what i need, and thats what it does best. I guess the other stuff, like navigation and e-reading will come with bb 10. But even then, i will use a qwerty bb because of my messaging use.

  5. Anyone who is ashamed of their BlackBerry is too stupid for words, anyone who would mock someone for using a BlackBerry is without social value…

  6. I am so glad Thor chose to respond to this garbage. Now lets prove the awesomeness of RIM by showing the world what BB10 can do!

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