Over the last few weeks we have heard several speculations regarding the OtterBox Defender series not meeting customers expectations. We reached out to OtterBox regarding the Defender series out of stock status on their website and they were quick to answet our request. According to the release they have taken then necessary steps to improve the design through minor design changes. Read below:
Update: Looks like it may be until the 14th before the cases are available for sell.
There have been limited reports that the OtterBox® Defender Series® for BlackBerry® Bold™ 9900 does not meet our high quality standards. After a thorough internal investigation, our testing indicates that any issues are isolated and unusual.
However, we are committed to providing an excellent customer experience, so today we are announcing minor enhancements to improve the product. Protective foam has been added to the interior of the case to provide a cushioned, custom fit. The holster-style swivel belt clip has been adjusted to allow for easier functionality when securing the case and the “sleep” magnet has been recessed further into the clip.
Inventory is expected to be back in stock Dec. 10, at which time you will notice a new product number listed on www.otterbox.com. Any customer concerned with their current Defender Series for BlackBerry Bold 9900 is encouraged to contact customer service ([email protected] or 855-688-7269) for assistance. We are committed to our customers and will address their needs as best we can.
If you are a current 9900 Defender user and have concerns simply contact them through the methods mentioned above.