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RIM Offers Free Premium Apps & Games for Outages – Offers Support for Enterprise Customers

Bluegifts

RIM has made a nice gesture this morning for the outage many of us experienced last week. RIM is offering up a selection of 12 apps and games in App World (valued at $100+) that will be made available in the coming weeks. They will remain available free until December 31st, 2011 which means you will probably get a free registration code but it won’t be free forever. The offering includes a mixture of smartphone and PlayBook apps and games along with ones for newer and older devices including:

  • SIMS 3 – Electronic Arts
  • Bejeweled – Electronic Arts
  • N.O.V.A. – Gameloft
  • Texas Hold’em Poker 2 – Gameloft
  • Bubble Bash 2 – Gameloft
  • Photo Editor Ultimate – Ice Cold Apps
  • DriveSafe.ly Pro – iSpeech.org
  • iSpeech Translator Pro – iSpeech.org
  • Drive Safe.ly Enterprise – iSpeech.org
  • Nobex Radio™ Premium – Nobex
  • Shazam Encore – Shazam
  • Vlingo Plus: Virtual Assistant – Vlingo

RIM’s enterprise customers will be offered one free month of Technical Support and current customers will be offered a complimentary one month extension to their technical support contract. The details are all at www.blackberry.com/enterpriseoffer.

Here is what Mike Lazaridis had to say about the whole ordeal:

“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

“We are grateful to our loyal BlackBerry customers for their patience,” added Lazaridis. “We have apologized to our customers and we will work tirelessly to restore their confidence.  We are taking immediate and aggressive steps to help prevent something like this from happening again.”

Check out the full press release below. We will put up links to the games and apps once they go live. Let us know if you spot them!

Research In Motion Offers Free Premium Apps to Customers Following Service Interruptions

Waterloo, ON – Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM) announced today that a selection of premium apps worth a total value of more than US $100 will be offered free of charge to subscribers as an expression of appreciation for their patience during the recent service disruptions. The apps will be made available to customers over the coming weeks on BlackBerry® App World™ and will continue to be available until December 31, 2011.*

“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

The complete selection of premium apps will become available to download at BlackBerry App World over a period of four weeks beginning Wednesday, October 19th.  The selections over this period will include the following (with more to come):

· SIMS 3 – Electronic Arts

· Bejeweled – Electronic Arts

· N.O.V.A. – Gameloft

· Texas Hold’em Poker 2 – Gameloft

· Bubble Bash 2 – Gameloft

· Photo Editor Ultimate – Ice Cold Apps

· DriveSafe.ly Pro – iSpeech.org

· iSpeech Translator Pro – iSpeech.org

· Drive Safe.ly Enterprise – iSpeech.org

· Nobex Radio™ Premium – Nobex

· Shazam Encore – Shazam

· Vlingo Plus: Virtual Assistant – Vlingo

RIM’s enterprise customers will also be offered one month of free Technical Support.  Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge.  Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.

“We are grateful to our loyal BlackBerry customers for their patience,” added Lazaridis. “We have apologized to our customers and we will work tirelessly to restore their confidence.  We are taking immediate and aggressive steps to help prevent something like this from happening again.”

NOTE: Last week, many customers experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. Global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible. As of Thursday, October 13, service levels returned to normal.

* Please note that the availability of this offer will depend on the type of device, operating system version, access to BlackBerry App World and local conditions and/or restrictions. 

8 total comments on this postSubmit your comment!
  1. I think this is very generous on RIM’s part and I will definitely be taking advantage of these free apps for both my wife’s and my own BlackBerry. Thank you RIM.

  2. Well done RIM!!!

  3. I wasn’t really affected that much, but I was figuring they would do something better than just a few apps. I won’t get most of these even as free. Hope everyone enjoys them though.

  4. Very nice move RIM.
    However, while a lot of those are all really nice what I would of really, really, liked to see included in this would have been a GOOD PlayBook Twitter app. Still very lacking aspect of the PlayBook IMHO

  5. A $100 dollar discount off a new phone would work for me.

  6. Apps for all, all for apps (?). Wishful thinking the next time an outage hits, Torches for all?

    :)

  7. It’s amazing that other tech sites, such as GIGAcom have criticized RIMM for offering these free apps. What did Apple offer when there Iphone 4 didn’t make call? Apple basically told he user that it was their fault and then offered “bumpers” that a lot of people had to pay for.

  8. A wonderful offer. I signed the little bitty registration and even reactivated my friggin’ facebook acct to see they’re blurb, but I expected to at least enter a device PIN.

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