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Updated: RIM Apologizes for “Delays in Europe, the Middle East and Africa, India, Brazil, Chile and Argentina”

RIM Twitter Outage

The BlackBerry outage saga continues in the EMEA region. RIM has been their usual quiet self about the situation and an ETA for a fix. At least they have been confirming the issue both yesterday and today and apologizing for it on Twitter and a few other places. Now they have at least come out on their forums and given us a better understanding of the scope while apologizing once again:

Regarding delays in Europe, the Middle East and Africa, India, Brazil, Chile and Argentina

Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays.  We are working to restore normal service as quickly as possible.  We apologize for any inconvenience this has caused.

^Bo – Community Administrator

Donald pointed out that you can keep an eye on the status on T-Mobile UK’s service status page. Now if only RIM would provide regular users an estimated ETA just like enterprise users get for T1 support…

The N4BB team managed to score the communications that RIM have been sending to carriers:

Latest update from RIM sent to carriers…

Please see the latest update on the issue. There is still no resolution time available.

  • The BlackBerry Support Team has identified a network connectivity issue between data centers and Support Teams are working on resolution of this now.
  • BES email is recovering well.
  • BIS email may be experiencing some delays in sending/receiving messages.
  • BBM is impacted and many users are experiencing delays.
  • BlackBerry Browsing may be impaired.
  • The support teams are continuing to manage message queues and are performing controlled restarts of any affected components.

Initial notification sent to carriers…

SERVICE(S) AFFECTEDService Name: BlackBerry ServicesStart Date/Time: 11-Oct-2011 10:58:00 GMTDuration: OngoingRegion of Impact: EMEAState of Service: Severely Degraded% of Subscribers Affected (estimated): 50Service Impact: Subscribers may experience delays in sending or receiving messages, roaming in another location, or using other services such as Internet browsing or instant messaging. Subscribers may also be unable to create new accounts, integrate third-party email accounts, or use BlackBerry subscriber web sites. Devices may not receive new service books. BlackBerry-enabled devices that request a new PIN may not receive a PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure. Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites, creating subscriber accounts, or provisioning services for subscribers. [00017]

Estimated Time to Resolution: Approximately 4 hours

Action(s) Taken:  BlackBerry support teams have been engaged and are working toward resolution as quickly as possible.

Thank you for your patience during this time.

5 total comments on this postSubmit your comment!
  1. Brasil?!

    All my email has been coming as usual here. I just can’t BBM people overseas (UK/Portugal).

  2. Unfortunately, This is just fuel to the fire to all the Blackberry haters out there.

  3. I take it back, can’t BBM the one and only fellow countrymen in my BBM contact list.

    Brasil is down! Noooooo

  4. RIM’s services are getting worse and worse… after slowdowns, gmail breakage and various other issues that nobody at RIM is willing to fix or that requires the purchase of a new phone, we have this major meltdown… Backup services don’t even work properly, probably because processes were not regularly tested.
    I want the enterprise grade service level back! 😀

  5. i cant receve my mail but no bbm no nothing

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