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Tips & Tricks: Using 1 BlackBerry on 2 BES Servers….

I always enjoy bringing out the fun and unexpected, so here is another. Have you or someone you know ever wanted to manage more than one exchange account from their Blackberry? Activating your Blackberry on more than one BES is generally not common knowledge or practice, although your blackberry is definitely capable of being used on multiple BES servers and functions extremely well doing so.  When you think about the way one can currently use BIS and BES together it does make sense, to be able to do this, as BIS (Blackberry Internet Service) is for most intent and purpose, just another type of Blackberry Server.

The reason this first crossed my path, was a client’s Admin assistant had a blackberry and she was asking if there was a way to provision this device to use two corporate email accounts. For myself, having just recently completed a BES 3.5 training session, I was eager to try.  Much to the counter of the information available from RIM, as well as from the provider I worked for at the time, this functioned beautifully and we’ve been using this method in client sites, upon request, ever since. (Yes, I did say BES 3.5 as I’ve been a specialist with Blackberry products, for a long time…. 🙂  LOL).

Anyways, on to the fun stuff, of how to do this!

What you will need:

 2 BES servers (Personally I have one BES and one BES Express, but really it can be any combination)

1 Blackberry Handheld (mentioned in case this is not obvious…….) 🙂

– Either BES console access or Blackberry Desktop Manager access on a machine with the second MAPI/RPC mail profile available as a seperate profile.

The First step is to activate your device on the first BES, if you do not already have an active BES on it.  You can do this through any of the usual methods of course. (Desktop, Console or Wireless)

The Next step is actually quite easy. Once your second account is prepared on the second BES you can activate it.  Personally I use the wired method to attach my Blackberry to the second server, as I can re-title the account with the desktop manager (shown below) providing easy distinction of the accounts that I am using for sending emails, creating appointmens in the calendar and such.  I has also done this with the BES console, via the assign device menu, but then you have to use other methods to distinguish the accounts in the drop-down menu’s.

The key for this type of desktop activation for the second email account, is having access to it with outlook, either via MAPI or RPC.

 From the Desktop Manager click on “Device Options”

From the Enterprise Email Tab, press the drop down menu,  next to Email system and choose the Secondary Profile.

From here change the Service Name for easy identification and escape and save.

Last but not least, once the above is complete, unplug your Blackberry from the desktop machine, wait a few moments for the computer to register the disconnect and then plug your Blackberry back into the computer. Your Blackberry should now start the activation process.  If for some reason you receive the prompt to wipe your device, cancel out of that and let it continue.

You should now be able to select a “send using” from either one of your BES acounts, as well specifying which calendar to add an appointment to or invite from.  I hope you enjoy the added functionality and usability this brings and thank you for reading. 🙂


2 total comments on this postSubmit your comment!
  1. Wow, and I’ve seen people say it is impossible… o.o

  2. I have been running my Blackberry on two Blackberry Enterprise Servers for years. As the author notes, the key is having the two Enterprise Server service books named differently. However, activating a Blackberry on a BES also includes the BES imposing its policies on your Blackberry. In my situation, for internet browsing, one of my Enterprise Servers runs the default policy and one runs a much more restrictive policy. When browsing the web, my Blackberry will use the more restrictive policy. Therefore, after activating, in order to ensure that I can freely browse the web, on my Blackberry, I delete two of the service books of the stricter Enterprise Server: IPPP and BrowserConfig. With these service books deleted, all web browsing will go through the more lenient Enterprise Server.

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