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Tips & Tricks: BlackBerry Enterprise Activation on a BIS Data Plan

With the onslaught of new devices and device changes, there’s sometimes a need to activate your device on a Blackberry Enterprise Server Express.  With new devices, BES IT policies, software upgrades, difficulties explaining to users how to download from appworld, software compatibility issues occur (as a good friend of mine recently mentioned in his article) and one looks like a star when they have an alternate method to do this.  The point of this article is one such method.

On many carriers, when your Blackberry Device is on a BIS plan, the Enterprise Activation menu item is removed as an available feature. This is generally done by the change or  removal to the service books on the device with it’s interaction with the carrier’s network.

Now for the fun stuff!

In order to get a BIS data plan Blackberry activated on a BES Express, when the menu item does not show on the device one needs to delete the device’s service books, reboot and activate.   I enjoy creating these Step-by-Step’s, so I’ve written this article accordingly.










 Step 1: From the main screen of your device scroll up and select the connections bar, or scroll down in your icons to connections.











Step 2: Turn off your wireless by removing the check marks from Mobile Network and Wi-Fi.











Step 3: Escape to the main screen and type Service Books, or depending on the OS version, scroll down and click on Options.









Step 4: In options (or Options and Advanced), select the Service Book icon/menu list.











Step 5: Inside Service Books, highlight each one and either press the delete key, or as listed in the next screen shot, click the menu key and select delete. This needs to be done for each service book, with the exception of the Provisioning, which will not delete. When you see the above, select delete. Once completed, please reboot the blackberry.











Step 6: Once the blackberry is completed, go to the options menu for Enterprise Activation. Either use the search to find it, or options, advanced and enterprise activation, depending on your OS version.









Step 7: Once you have the Enterprise Activation selection, click on it.











Step 8: Inside Enterprise Activation, enter in your email address and password and click activate











(Side Step)  If this is a new to you device and you see the above message, please select yes, so that it can clear the device and start a fresh activation. If the device revives from reboot and the Enterprise activation option is no longer listed, please start the process again at Step 1.


Step 9: When you receive a prompt to enable the radio, please do so and be patient for the process to complete.


Hopefully this was straight forward and will help, thank you for reading. 🙂


18 total comments on this postSubmit your comment!
  1. this is good for basic services off BES on a BIS plan. Will not work for Enterprise Messaging, MDS and other features

    Wish the carriers would do away with the BES Tax and make the plans the same price as BIS, but Pigs may fly before that happens….

  2. currently use DM 5 and redirector with my Tour 9630 to receive work e-mail… any suggestions how to accomplish this once I go to DM 6 and Bold 9930?

    • There are many different ways to do this, but it would depend on the setup at your office. There is the potential there to keep using the desktop redirector, setup a single bes, forwarding, etc. There’s definitely quite a few options.

  3. David B, Thanks for your response! Currently I use redirector at the office because they are unwilling to provide me access to BES being that I’m considered a contractor. I have a computer with redirector and Outlook open so that when e-mails are received, they get forwarded to my device. This also allows me to send replies via the device.

    As I understand it, forwarding would only be a one way thing so replies would be done on a different email address, which I do not want.

    Would I be able to keep using Desktop Redirector even with the new device and OS7?

    Would it be free to set up a single BES? What other options and or information do you need to get me a working alternative!

    • You are welcome. Happy to help.

      There are work arounds for almost everything on wishes to do with a Blackberry, which is part of it’s power in a way and part of the fun and inginuity of it’s users too… As for the the forwarding, yes they are primarily one way, but thankfully you are using outlook and can create rules. What I have some users do is set up the automatic forwarding/copy from the device and on Outlook, create a rule that whenever it receives a message copy from you, it moves it into sent items. If it’s an exchange rule, then this will happen automatically.

      As for the Desktop Redirector, as long as you update the device drivers initially on the computer, it should keep functioning for the new device.

      Yes a single setup for your email, would be free. I’ll be doing up an article on how to do this very soon as well.

      • Ahh, updating the device drivers! It’s been so long that I’ve assumed all BBs used the same driver… I will keep this in mind when I get my new device.

        Not sure exactly how the Outlook rules option would work, as it sounds like you need to be receiving e-mails on the device to begin with to use this method. With Redirector, that created the work Inbox on my device…

        Looking forward to seeing the single BES method!

  4. Why don’t you use this?

    Enterprise activation made for BIS handhelds.

    • And it’s a great app too, to re-add the feature to a Blackberry, but unfortunately there are times when there are “difficulties explaining to users how to download from appworld” (Ie. they’ve forgotten their password, or simply never used it) or within corporate environments where access to AppWorld is blocked unfortunately.

      This is just simply another method of doing an activation on a BES Express.

    • I believe to use that you need a BES username/password, which IT won’t give me… besides, I really do not want BES on my device anyway.

  5. i would really appreciate if anybody can help me with the redirector software. im currently using a torch 9800, and my owa website is been taken away. therefore im looking at other alternative to read my email even when im away from office. im using remote desktop manager 6.0 but there’s no redirector in there. so i searched the internet and there’s advice for me to downgrade to version 5.01. however, when i do so and start connecting my torch to remote desktop software, the software crashed. really hope if any of you could advice me on other alternatives solution soon. thanks a lot in advance!!

    • Make sure you uninstall DM 6.0, reboot, and then install DM 5.01. After that also make sure to update the
      drivers for BlackBerry devices with the “BlackBerry USB and Modem” package.

  6. Hey I am on Bell and have gone through the process I am faced with the following problems.

    1. When connected to desktop manager and outlook running – I get all my emails (sent and received), however as soon as I disconnect the USB from blackberry it all stops working.

    2. When disconnected, as mentioned above I am not able to send or receive. When trying to send I get the following error “Service Blocked”

    Any help is appreciated. I am on a BIS plan and my enterprise is BESX

  7. Call your provider, your phone is not activated.

  8. It is activated, I am able to use all other services BIS, data and phone.

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