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RIM Puts BlackBerry Feedback Tool App in App World

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Back in June of last year RIM started testing out a new BlackBerry Feedback Tool in their Beta Zone. Now almost a year later Scott @BBSync noticed that RIM has finally posted the tool in App World for all to enjoy. The new version is instead of the in Beta Zone.

If you didn’t get the tool from the Beta Zone back then you might want to now. It gives you a chance to give RIM a piece of your mind with feedback on everything on your BlackBerry. Here is how RIM describes it:

Express yourself with the BlackBerry Feedback Tool – a feedback application especially for your BlackBerry! Once you download the BlackBerry Feedback Tool, it is available in your device menu at all times and can be used to send feedback on BlackBerry features, functions and applications at any time! We want to hear from you!

You can pick up the feedback tool now in App World but if you are on a BES you need to make sure your admin enables the IT policy for it.

4 total comments on this postSubmit your comment!
  1. Hm. This is … not as good as it seems.

    The problem is that it adds the feedback menu *everywhere* – even in third party apps, some of which already have feedback menu options. (Beta version did. Haven’t checked final.)

    This results in two (IMO) major problems:

    1- if the app does not have a feedback option, people will mistakenly think that they’re sending feedback to the app creator; when really they’re sending it to RIM, who will (presumably) have no means of relaying the feedback to the app owner.

    2- if the app does have the feedback option, people will be confused as to which one to use; they’d have a 50/50 chance of choosing the wrong one, and sending their app feedback into oblivion.

    • They could always just send it to both places. Copy/Paste is your friend.

      I don’t see it as a big deal.

      • Since they’d have no way to know which feedback tool they were using in the first place, they wouldn’t even know that they *should* be sending a second time.

        Aside from that: it’s hard enough to get people to take their time to send feedback even once; no way most will do it twice 😉

        I will probably update my app to detect and hide the RIM feedback option.

  2. Marc I really don’t think this is as big a deal as you are talking about.

    I think 99% of the people who download this app will know how to use it.

    The average person will not download it.

    Always have to remember the population that will use a certain product.

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