Last week I confirmed with a contact at RIM that there are some reported issues for certain users trying to pair their BlackBerry PlayBook with their BlackBerry phone. RIM has confirmed this in a knowledge base article published today along with providing a pretty comprehensive resolution or workaround option that attempts to resolve a few issues. My contact told me this may be related to certain BlackBerry smartphone OS builds so you may want to also try upgrading your OS if all else fails. RIM’s publication claims the issue is only related to OS 6.0 devices so let us know if you are experiencing issues with OS 5.0 devices.
Here is how RIM describes the issue and workaround:
When attempting to pair (manually or automatically) a BlackBerry® smartphone with the BlackBerry® PlayBook™ tablet, one of the following errors is displayed:
On the BlackBerry® tablet
"Unable to connect BlackBerry® Bridge with BlackBerry smartphone. Please ensure you have BlackBerry Bridge installed on your device and turned on"
“Unable to pair with playbook. Try again”
“Failed to pair with BlackBerry model”
On the BlackBerry smartphone
“Unable to pair with PlayBook. Try again” – BlackBerry device
- BlackBerry® smartphones running BlackBerry 6 OS
- BlackBerry® PlayBook™ tablet
- BlackBerry® Bridge
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
Delete the paired device on the BlackBerry smartphone and BlackBerry PlayBook tablet. Attempt to pair again using BlackBerry Bridge.
Step 1: Disconnect from BlackBerry Bridge and delete the paired device from the BlackBerry PlayBook tablet:
1. Select the Options icon from the top right corner of the main screen.
2. Select the BlackBerry Bridge item from the left side.
3. Select the Disconnect button from the bottom right side.
4. Select the Bluetooth® menu item from the left side menu from within the Options.
5. Select the Pencil button.
6. Click the Trash icon beside the paired BlackBerry smartphone.
Step 2: Delete a paired Bluetooth enable device
To perform this task, you must first disconnect your BlackBerry device from the Bluetooth enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Connections.
3. Highlight a paired Bluetooth enabled device.
4. Press the Menu key > Delete Device.
Step 3: Uncheck all Bluetooth Message Services on the BlackBerry device
1. On the BlackBerry device home screen, Click on Options > Network and Connections > Bluetooth Connections
2. Click the Menu key and select MAP Options
3. Uncheck all Email addresses under Message Services
4. Save and exit
Step 4: Remove unused Serial Port Profiles (PlayBook uses the Data Transfer Serial Port Profile)
- Open Bluetooth Connections from Manage Connections icon in home screen.
- Click the Menu key and select Options
- Uncheck unused Serial Port Profile entries except Data Transfer (Desktop Connectivity, SIM Access Profile, Wireless Bypass)
- Save and Exit
Step 5: Restart the BlackBery smartphone and BlackBerry PlayBook tablet
1. Perform a hard reset on the BlackBerry device, KB02141
2. Perform a hard reset on the BlackBerry PlayBook tablet, by holding the Power button for 10 seconds
Step 6: Connect your tablet and smartphone using BlackBerry Bridge
To connect your BlackBerry PlayBook tablet to your BlackBerry smartphone, you need to install the BlackBerry Bridge app on your smartphone. You can download it from the BlackBerry App World storefront.
1. On your tablet home screen, on the status bar, tab Options icon and select BlackBerry Bridge
2. Tap Setup > Continue
3. In the BlackBerry Bridge app on your smartphone, tap Add Device > Next
4. Point your smartphone camera at the barcode that appears on your tablet to scan the barcode