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Staples Addresses “Cancelled” PlayBook Orders Status Says it will Ship Starting on the 18th Of April


If you were one of the ones that Ordered a Playbook from staples and hoped that you would get the device days earlier it looks like Staples was pulling an early April fools. Quite a few people that checked their order status saw a “cancelled” status. Staples sent out an e-mail today explaining the status of the PlayBook pre-orders. Read below:

Valued Staples Customer,

Thank you for selecting a BlackBerry PlayBook during our pre-sale campaign.  Because this is a pre-sale, the order number assigned when you preordered (referenced above) will not provide valid tracking information and at some point will show ‘cancelled’ if you try to track it.  We wanted to assure you we have reserved your PlayBook and it will ship between April 18th and April 20th with a transit time of 1 – 3 business days.  You will receive your order number that can be tracked when the product ships and your credit card will be charged at that time.
For any other general questions or concerns, call customer service at

800-333-3330.  Please reference your order number on any inquiries.
Thank you for choosing Staples.

So if you were worried about your order it’s not cancelled just going to have to wait just like the rest of us. Thanks to Thanks to teutonik for the tip.

8 total comments on this postSubmit your comment!
  1. I wonder how many of them had heart attacks.

  2. They called me to tell me mine was cancelled!!

  3. If I were you I’d cancel my order from staples and get it else where…

  4. anyone else seeing retailers messing this release up for RIM

  5. I ordered twice from Bestbuy. My first order (which I did the first day we were able to pre-order) went through. Received a number of emails stating that it was on back order. Then a week or so later, when I checked in, it disappeared. After 5 emails or so, and one or two phone calls, I received conflicting info about whether they had my order. I ended up making a second order just in case. It was painful. Now I check in every day.

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