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T-Mobile Posts A Letter To Customers Then Removes It

ScreenHunter_03 Mar. 25 16.58Earlier today T-Mobile issue a letter to T-Mobile customers about the acquisition by AT&t and quickly removes it. I had the site loaded so was able to just read what they had to say.  The link is broken so am thinking they hit publish too early here is the directly link where the material came from.  It will be interesting to see how the companies do damage control with all the customers that aren’t necessarily happy with the acquisition whether the deal goes through or not.


T-Mobile letter to customers:

A Letter to Customers Regarding the AT&T Acquisition of T-Mobile USA March 25, 2011

Dear Valued T-Mobile Customers,

As you know, AT&T and Deutsche Telekom have reached an agreement for AT&T to purchase T-Mobile USA.  The combined company will provide you with a world-class platform for mobile broadband innovation and growth.

Bringing together these two world-class businesses will create significant benefits for you. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own in the timeframe that would be possible with this merger.  

Also, because of our compatible networks and infrastructure, you will experience improved voice and data service almost immediately after the networks are integrated.

The transaction must go through a regulatory review and approval process. We expect the review to take approximately twelve months.

Until this deal is closed, T-Mobile remains as an independent competitor to AT&T. During this time, you will continue to receive the great service you have come to expect from T-Mobile and we remain committed to ensuring that you have the best experience possible using T-Mobile products and services.

It continues to be our pleasure and honor to provide you with America’s Largest 4G Network and one of the most unique and exciting lineups of smartphones and mobile data products in the industry. We can’t thank you enough for choosing T-Mobile, and we promise to continue earning your business every day.


Jim Alling

Chief Operations Officer

T-Mobile USA, Inc.

9 total comments on this postSubmit your comment!
  1. Doesn’t look like they were trying to say anything new.

  2. Interesting concept I saw elsewhere:
    We’ve seen it written that Verizon isn’t planning to oppose this merger. I saw it estimated that it will cost ATT something like $1400 per TMO customer they acquire. And a LOT of those TMO customers aren’t going to be happy about being ATT. Sure they can keep using their handset at 2G speeds, but to get 3G or “4G” they must upgrade device. ATT has to either upgrade them for free or heavily subsidize the upgrade if they want happy acquired customers, which drives the acquisition cost per new customer even higher! So if you were Verizon, wouldn’t you be all FOR this acquisition? And wouldn’t you make it your mission to get as many of them to come to you as possible? Every TMO customer Verizon can “poach” STILL costs ATT $1400, so why not some new Verizon plans that mirror TMO’s plans now, and offer them a free 4G device (or iPhone) and pay their ETF too! Win-Win for Verizon (or even Sprint). Think about it…

    • good points David, I think that Verizon is looking to gain bc they know from the acquisition of Alltel they were forced to sell some of the assets so they probably know they will likely gain those customers who defect to other carriers and possibly gaining if the FCC makes att sell some of it to them.

      • Yes, it’s hard to imagine this deal going through without some significant market divestment required. Funny thing is, I think almost every one of those Alltell markets Verizon had to give up were gobbled up by AT&T, right?

        Something else to consider in this TMO saga: anyone remember Voicestream Wireless? Yeah, probably not. That’s the company DT spent $35B to acquire 10 years ago and morph into TMobile USA. Not a very good return on their investment to ONLY be getting $39B selling it off now!

        • I have to say that I wasn’t too into the tech world back then. But no matter what happens it will affect the wireless industry drastically.

          On another note if you look at the numbers maybe not but if you look at what DT is getting yes, they will be gaining an 8% ownership in the largest US wireless company may not look like much but it sure is. That guarantees them making $ without having to deal with much hassle. They sold bc of the $ and what is in it for DT.

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