It is kind of amazing to see RIM’s total 180 over the last 2 years or so. Back then if you wanted to get help or even speak to a RIM support pro you needed to jump through hours with your clueless carrier support team and maybe just maybe you would get forwarded along to RIM for a real answer. Since then RIM has made huge strides using tools like social media, forums, blogs, and more to reach out and COMMUNICATE with their customers.
Now is you chance to reward RIM for doing so. They were nominated for a Shorty Award for customer service on Twitter. Their account @BlackBerryHelp has helped tons of BlackBerry users answer their questions in 140 characters or less which is pretty impressive on its own. You can show your support for the @BlackBerryHelp team but heading on over to this link below and voting for them!
You can also just send the tweet "I nominate @BlackBerryHelp for a Shorty Award in #customerservice because…" (make sure you include the reason or your vote won’t count!)
Thanks to MichelleK, community manager @RIM, for pointing out the nomination and I wish Team @BlackBerryHelp the best of luck!