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Official @BlackBerryHelp Twitter Account Nominated for Shorty Award – Help Them WIN!

RIM Shorty Award

It is kind of amazing to see RIM’s total 180 over the last 2 years or so. Back then if you wanted to get help or even speak to a RIM support pro you needed to jump through hours with your clueless carrier support team and maybe just maybe you would get forwarded along to RIM for a real answer. Since then RIM has made huge strides using tools like social media, forums, blogs, and more to reach out and COMMUNICATE with their customers.

Now is you chance to reward RIM for doing so. They were nominated for a Shorty Award for customer service on Twitter. Their account @BlackBerryHelp has helped tons of BlackBerry users answer their questions in 140 characters or less which is pretty impressive on its own. You can show your support for the @BlackBerryHelp team but heading on over to this link below and voting for them!

You can also just send the tweet "I nominate @BlackBerryHelp for a Shorty Award in #customerservice because…" (make sure you include the reason or your vote won’t count!)

Thanks to MichelleK, community manager @RIM, for pointing out the nomination and I wish Team @BlackBerryHelp the best of luck!

6 total comments on this postSubmit your comment!
  1. Thanks for the added tip on the twitter option. I wouldn’t done it otherwise, to be honest. Teething takes less time for sure!

    Thanks for the headsup! Hugs

  2. Their tips are usually good. But every time that I send them a question, it never gets answered. So I would be on the fence about giving them my vote.

  3. There’s been a noticeable decrease in the quality of customer service you get from any company today.

    The worst by far I’ve experienced have been with service providers like cellphone, cable, utilities, etc. Next to them, the rude employees at restaurants and retail are a dream to talk to.

    I don’t follow @BlackBerryHelp on Twitter, but I’m glad they’ve found an effective way to deliver help to consumers.

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