The one thing that most companies have in common, even good ones, is that they practically all use automated phone system menus. I dread to think how many hours of my life I have wasted listening to these menus and their hold music while navigating them. Just last week I needed to call Verizon and they make you jump through 20 hoops to speak to a human. Took me almost 20 minutes just because of their “useful” automated menu.
In the past years I have been having great results using www.dialahuman.com and then www.gethuman.com from my BlackBerry. GetHuman has a little better of a mobile site but not ideal. Ebscer let us know that they have compiled their own Call-A-Human app that brings a few more features to the table my favorite of which is Universal Search integration in OS 6.0.
I usually don’t use Universal Search on my Torch but in Call-A-Human you can just start typing the name of the company you want to dial and then select it from the search results. The app will also automatically get you through the automated phone system to a human being. For those of you who call customer support often Call-A-Human is a no brainer for $1.99 in App World.
PS: Why are the voices in those automated menus so happy and chipper? Are they making fun of us?