AT&T took a huge hit this month with a vote of no confidence from Consumer Reports. Consumer Reports gave AT&T the lowest rating in national carriers based on a survey from its members. Even after all of their publicized network upgrades they moved from second to last in 2009 to last place this year. The Houston Chronicle points out that Consumer Reports even calls out AT&T on the cover of the magazine as:
Best & worst providers
AT&T scored the worse possible score across the board in the ratings you see above in everything but texting which was tied with T-Mobile. AT&T responded to the ratings with the following:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
In short it looks like they are not very happy being ranked last. I am an AT&T customer myself and while their service leaves me wanting I would not really consider it the worst… What do you think?