One of our tipsters let us know about a RIM troubleshooting website I had never seen or heard of before. It can be found at www.troubleshootingtoolkit.com and seems to be targeted towards BlackBerry partners and tech support personnel. The website simply offers a punch down list of the answers to the top BlackBerry support questions. According to RIM:
With this site, you will have access to real-time support that will allow you to identify and resolve the top BlackBerry smartphone customer troubleshooting requests.
There is more content hidden behind a login for customized help but I am not sure exactly how you get such a login. Here are a couple I found very interesting:
Let us know if you spot any other goodies. I like that last one because it is the first time I have seen RIM confirm that Safe Mode is a documented feature. Either way I am surprised RIM does not promote this website more since it blows their horrible “BlackBerry Answers” website out of the water.