This is a real head scratcher for me. The only reason I still have AT&T is because they tend to get the latest BlackBerry devices before the competition and they are a GSM network so it is easy to switch devices. Their network reliability does not hold a candle to Verizon and even T-Mobile is starting to catch up in terms of features and reliability especially with their UMA service. Since AT&T became the exclusive carrier for the iPhone their network has taken some serious punishment but it looks like users are starting to look kindly at AT&T.
Here are some signs of the changing times:
- In a recent survey shown by CNN they found that 73% of iPhone users are “Very Satisfied” with AT&T. On the other hand 68% of other AT&T customers were satisfied.
- AT&T doubled their network capacity in NYC which is one of their biggest problem areas.
- San Francisco is the other area where users are having serious problems but AT&T admits the issue and says the fix for SF is lagging a little behind but it is coming.
- They fixed the throttling issue that was plaguing some users limiting their upload to 100kbps (which is not bad)
Are you an AT&T or former AT&T customer? What do you think of AT&T’s service? Is it improving?