The website Tech-Ex came up with a great way to get AT&T to share their dropped call statistics. They had a reader poll that showed AT&T had the highest dropped call rate with AT&T users responding with a 4.5% dropped call rate. That is compared to Verizon (1.5%), Sprint (2.4%), and T-Mobile(2.8%). Those numbers sound about right to me in New York City but I cannot speak for the rest of the country.
The best part is that AT&T responded back to Tech-Ex’s results:
Statistically valid drive test shows the AT&T network continues to deliver the nation’s fastest 3G network and near best-in-class call retainability nationwide. AT&T’s network dropped only 1.44 percent of calls nationwide, within two-tenths of 1 percent of the industry leader and a difference of less than two calls out of 1,000. Those results, from GWS, show that, on a national basis, AT&T is within just two-tenths of a percent of the industry leader in wireless call retainability. That’s a difference of just two calls in a thousand, a virtual dead-heat. The opinions compiled in the survey you mention are dramatically at odds with actual quantitative results derived from millions of calls made during extensive drive-testing of the AT&T mobile broadband network by a highly respected outside firm.
I don’t even think Steve Jobs was allowed to share AT&T’s dropped call statistics at the Antennagate press conference. Now AT&T supposedly went on the record saying they only drop 1.44% of phone calls nationwide. Maybe we can expect AT&T to provide a 1.44% credit on every customers bill due to inability to maintain a call?
What is your experience? How often do you drop calls?