Not that I am really surprised but David Pogue over at the New York Times learned that Verizon has implemented a new policy for its customer service representatives. Under this new policy employees will be sanctioned if they suggest that customers block services like SMS and data to avoid incidental costs. I know that my brother blocks SMS because he was racking up a bill for SMS messages he did not want to receive. Now Customer Service reps are told to direct people to buy plans for data and SMS to avoid such costs.
On top of that customer service agents are told to avoid crediting charges unless the customer first asks for such a credit and even when they do they are only supposed to issue an initial credit. Not the best customer sevice move but its worthwhile to know as a Verizon customer that you need to request the credits and know that you must request these services be blocked since they will not suggest it to you. I you have a friend, family member, or significant other who is getting hit with these unwanted charges on Verizon make sure to let them know that they must ask for credits and have the ability to block such services.