One of my original gripes with the OtterBox Defender case for the Bold 9700 was the very weak hold-in clips on the side of the holster. It seems I was not alone in my view and soon after reading my original review ( Review: OtterBox Defender for BlackBerry 9700 ), the PR team over in Colorado slung another case my way with new and improved clips on the holster.
All that was a nearly 2 months ago. Yeah, I know, I’ve been slack but it gave me a good chance to put te new holster through the rigours of day to day use. I’ve been using (and abusing) it at work and play ever since with no mishaps or repeat of my BlackBerry falling out of the holster.
I would still like to see OtterBox revert back to their old style holster (as one of my co-writers commented on in the comments section on my original review) but all in all, the re-design is a big improvement over the original.
It also seems that anyone having problems with the old design holster is having them replaced free (with free shipping) so if you are in that basket, contact OtterBox and let them know.
I would like to comment on the PR team over at OtterBox. They jumped on this super quick and even expressed a new case to me (3 days from Colorado to Perth, Australia really blew me away). They were extremely efficient and are simply miles ahead of any other company I have ever dealt with… Well done guys and girls…