When I first put the casing on my BBB 9700 I knew the protection was outstanding, but when I went to put the phone into the holster, my phone wouldn’t fit. I tried pushing it in facing front and back, but it wouldn’t “fit” and I wasn’t going to take any chances of my phone dropping out and loosing it so I set the holster aside and eventually recycled it because it wasn’t doing me any good and I figured there wasn’t anything I could do. Then the day you wrote the review, my brother-in-law read it and emailed/called right away to tell me I wasn’t the only one with a problem.

I emailed OtterBox and they said their engineers knew of the problem. They offerred to send me a replacement holster (very client oriented), but I’m going to wait. I’m going to keep a look out for your next review of the Defender for the BBB 9700 that will hopefully bring good tidings, which I will then contact them again.

That’s NOT GOOD for the markets (public safety, construction, industrial, etc.)targetted for this extreme protection. I guess it is good that it does such a good job with the device protection as it’s going to be very necessary as long as they continue with the current clip design. Let’s hope Otterbox solves this and soon or their “brand name” is going to suffer. IMHO they should develop a “better clip” and offer it free of charge to anyone with a Defender that inquires. That would show their commitment to the product and go a long way towards rectifying the depreciation of the nearly impregnable reputation they had before this latest series of Defenders.