It looks like RIM forgot to share their plans for BESX with Verizon. One of the main selling points of BlackBerry Enterprise Server Express was that fact that you could use it on a device with a consumer grade BlackBerry BIS plan instead of an enterprise BES plan which usually costs 50% more a month. The caveat was that you could not do wireless activations with a BIS plan and could only do them through desktop tethering.
In response Verizon was not to happy to hear that customers could get away with paying less. They dutifully sent out a training memo to their tech support and customer service reps that they would not be having any of this BESX on BIS plans. That goes against their whole plan to nickel and dime their customers to death. On the other hand Verizon customers are so far reporting that BESX is still working on BIS plans. Hopefully RIM does not cave and give Verizon a way to force users not to be able to use BESX on a BIS plan. If they do they will just be shooting BESX in the foot.
You can see the full memo below courtesy of BBLeaks:
On March 1, 2010, RIM will launch BES Express (BESX), an entry-level version of BES.As with all Corporate email solutions, customers will need a corporate email data plan or feature added to a voice plan to allow access to BESX.Note: Customers on the Email and Web for BlackBerry $29.99 data feature MAY NOT utilize BESX.
Overview: BESX replaces BlackBerry Professional Software (BPS) in RIM’s product lineup and allows businesses using Microsoft® Exchange or Microsoft Small Business Server to support up to 75 BlackBerry subscribers without having to purchase Client Access Licenses (CAL) or a dedicated server. Additional users can be supported if BESX is installed on a dedicated server.
With the launch of BESX, RIM will discontinue the sale of BPS. Verizon Wireless will sell through our remaining BPS inventory and RIM will continue to support this solution for the foreseeable future.
- BESX will be available directly from the RIM website. Customers should be directed there for additional product information.
- BESX will not be available directly from Verizon Wireless.
- As with all Corporate email solutions, customers will need a corporate email data plan or feature added to a voice plan to allow access to BESX