This little hidden feature in the BlackBerry address book can either be your best friend or the beginning of the worst prank ever. For example, I have been having an issue with my device where my BES contacts are duplicated on my device twice. A few quick keystrokes later I can force a re-sync with the Exchange server. On the other hand a prankster can use it to delete your whole on device address book within a few seconds… Definitely a double edged sword so use it with caution!
The process requires you to follow these simple instructions listed below. Just PLEASE make sure to make a backup using desktop manager if you do not know what you are doing.
- Click on the address book homescreen icon
- Press the menu button
- Select options from the menu
- Type the letters rset
- WARNING: If you proceed you may lose your whole address book. We take no responsibility for any issues that may arise. Please make a backup first!
- Select yes to the prompts to delete your on device address book if you wish to do so. If you are connected to a BES server it will then remove all contacts and re-sync your Exchange address book to your device.
It will then ask you if you want to delete your whole address book. If you are on a BES server it will ask you twice. Once for your BlackBerrys default address book and one for the BES address book. This should sometimes clear your BlackBerry of address book issues but you will be starting from square one or an old backup. I found this helpful sometimes when I had issues synching Outlook with my BlackBerry so I would just delete all my BlackBerry contacts and sync them back from Outlook again.
Let us know if it works for you!
Thanx Jose & JohnnyB for reminding me about this shortcut!