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RIM Asking All Users to Upgrade BlackBerry Messenger to

bbm-fail-whale Quite a few tipsters let us know that RIM has been sending out an urgent email to practically all subscribers using the new version of BlackBerry Messenger. It kindly asks you to upgrade to v5.0.0.57 which we mentioned previously at:

Credit goes to Engadget for this image that made me roll on the floor… crying.

The email they sent out is below:

From: BlackBerry Network Administrator
Subject: BlackBerry Messenger Software v5.0.0.57 Update Available

A new version of BlackBerry® Messenger software is now available. If you are currently running version or of BlackBerry Messenger, please upgrade to version as soon as possible. This version addresses issues with versions and To download the most current version of BlackBerry Messenger software, please visit and follow the on-screen instructions. Please note that the software update is available free of charge, however downloading and using applications over the wireless network may incur data usage charges depending on your service plan. Please check with your airtime service provider for information about service costs.  If you have any questions about this update, please visit
Thank you,
Research In Motion Limited

6 total comments on this postSubmit your comment!
  1. Love the image!

  2. And what, exactly, are users unable to use data services and not near a computer with BB Desktop installed supposed to do? I’m in Bellevue, WA, using AT&T BIS; data services, including email, web browsing and text msgs, have been more down than up all day, and it doesn’t help matters that I’m traveling to CA in a few hours.

  3. FYI – The preview image feature that was added in version was taken off in version – is this a coincidence or was the preview image the problem causer???

  4. I want the Preview BACK!!!

  5. Blackberry Messenger is officially a disaster for me! I just upgraded to .57 and now on a reset, I have to physically remove and reinsert the SD card on my Storm2 so it sees it. It’s happening consistently so I’m just going to skip BBM completely. Anyone see the same thing on a Storm2? I’m starting to wonder if it’s worthwhile having in the first place. Software tied to a device is an anachronism since most people switch devices pretty often. Of course, knowing the fickleness of people, I might be back to it in the future. Haha.

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