We have been getting reports all morning that BlackBerry BIS is having some serious trouble. I have confirmed that there definitely is/was an outage in the EMEA region causing issues with email and other messages sending, receiving, and viewing attachments along with More requests. Even web browsing is really going slow.
Reports say that it is causing issues on Verizon, T-Mobile, and I can confirm that AT&T is also experiencing problems. Let us know in the comments what you find and where you are located!
Shawn Not Registered
Posted: December 17, 2009 at 9:33 AM EST
Rogers is out in Nova Scotia Canada. I can’t send or receive email.
ShvartzBerry ( View Profile) Enthusiast - Posts: 288
Posted: December 17, 2009 at 9:34 AM EST
Verizon in MD: No emails have come in since shortly after 2am
Randy Not Registered
Posted: December 17, 2009 at 9:37 AM EST
Sprint OUT in Michigan.
Justin Not Registered
Posted: December 17, 2009 at 11:08 AM EST
Verizon email out in Michigan
PK Not Registered
Posted: December 17, 2009 at 9:37 AM EST
T-Mobile in CT. Can’t receive e-mails. Can send e-mail and SMS is working.
IMTHTG ( View Profile) Newcomer - Posts: 23
Posted: December 17, 2009 at 9:42 AM EST
AT&T here in Cincinnati, OH. I can not send emails..
Daniel Not Registered
Posted: December 17, 2009 at 9:43 AM EST
Telefonica Ecuador, no service at all.
mscooley ( View Profile) Newcomer - Posts: 41
Posted: December 17, 2009 at 9:44 AM EST
Cellular South, Mississippi is out.
richard Not Registered
Posted: December 17, 2009 at 9:45 AM EST from my BlackBerry 9530
845am CST TX Verizon..all is okay
Jbliv63 Not Registered
Posted: December 17, 2009 at 9:45 AM EST
AT&T in Indy area is out, no email all morning…
tazman69 Not Registered
Posted: December 17, 2009 at 9:46 AM EST
Sprint out in Austin, TX
dan_m Not Registered
Posted: December 17, 2009 at 9:46 AM EST
AT&T no emails from any accounts since around 2am. Albany NY area
G Not Registered
Posted: December 17, 2009 at 9:47 AM EST
Rogers in Toronto, ON
Able to ‘send’, but messages are not delivered
No incoming mail
Chella Not Registered
Posted: December 17, 2009 at 9:50 AM EST
Tmobiel carrier – BIS outage from 2.30 am EST. Boston metrowest. Emails to tmo.blackberry.net does not work. Out bound emails stay in inbox and never sent.
Layne Not Registered
Posted: December 17, 2009 at 9:53 AM EST
Charlotte NC. No emails since around 2AM. Internet going very slow. I have switched to Wifi on my Storm2 to use most apps due to extreme slowness on 3g VZW
P J Tramdack Not Registered
Posted: December 17, 2009 at 9:53 AM EST
No mail or browser on Verizon in West-Central Pennsylvania at 9:51 AM. BBerry users paralyzed and becoming comatose.
Corey Davis ( View Profile) Moderator - Posts: 1043
Posted: December 17, 2009 at 9:54 AM EST
US Cellular – Missouri area – receiving emails fine, browser is extremely slow.
Efraim L. Not Registered
Posted: December 17, 2009 at 9:56 AM EST
At&t BIS (only emails – BBM and Gtalk are fine) is down since early 3am, got one email through about 8:25am… Hope this will be back up soon!
Randy Not Registered
Posted: December 17, 2009 at 10:57 AM EST
Exact same thing here! I got one of my emails around that time as well.
Kyle Not Registered
Posted: December 17, 2009 at 9:59 AM EST
AT&T BIS is down in Franklin, TN….
Alan Not Registered
Posted: December 17, 2009 at 10:00 AM EST from my BlackBerry 9630
Telus in Vancouver, BC and email is down completely, bo incoming or outgoing. BBM and web browsing seem to be normal.
Kevin Not Registered
Posted: December 17, 2009 at 10:00 AM EST
Verizon in Orlando, FL. My BES is working, but my BIS is not. I can’t receive emails at all. I’ve send my service books like four times. When the problem’s corrected, I’m going to have a LOT of emails. :p
KAJ
wcbratton ( View Profile) Newcomer - Posts: 15
Posted: December 17, 2009 at 10:01 AM EST from my BlackBerry 9630
Verizon in Arizona, no emails since 10PM last night.
Justin Not Registered
Posted: December 17, 2009 at 10:05 AM EST
nTelos in South Virginia is out…
Cate Not Registered
Posted: December 17, 2009 at 10:08 AM EST
Long Island New York (Verizon) cannot receive – can send
Nelson Gruber Not Registered
Posted: December 17, 2009 at 10:08 AM EST
Venezuela is out too, outage in Movistar, Movilnet and Digitel… All three carriers are not getting anything… only BlackBerry Messenger working
Kevin Not Registered
Posted: December 17, 2009 at 10:11 AM EST
Blackberry e-mail out in Columbia, South Carolina – Verizon Wireless.
Vicky Pazienza ( View Profile) Moderator - Posts: 146
Posted: December 17, 2009 at 10:12 AM EST
TM in Rhode Island. No email (in or out). But browser is working. TM rep I spoke to confirmed it is a global outage.
JPrice Not Registered
Posted: December 17, 2009 at 10:15 AM EST
Outage in New England area on Verizon, Sprint and AT&T BIS. Last email was at 1:07am this morning. Of course, cannot get through any carriers for support or to RIM for support.
Will Not Registered
Posted: December 17, 2009 at 10:20 AM EST
Outage in Jacksonville, FL on Verizon
Buff ( View Profile) Beginner - Posts: 156
Posted: December 17, 2009 at 10:25 AM EST
Down in New York/New Jersey. Starting to twitch uncontrollably.
Karen Not Registered
Posted: December 17, 2009 at 11:02 AM EST
Twitching here, too!
Jon Not Registered
Posted: December 17, 2009 at 10:26 AM EST
I have been out all morning as well. I am on verizon in NY. I tried resending my service books and still nothing is coming through. Good news for me though is that my emails from my BES are coming through. So I am not totally in the dark.
Also BBM is working or at least I am able to send and get them.
gch Not Registered
Posted: December 17, 2009 at 10:27 AM EST
no emails in MN on Verizon since 1:09 a.m.
cmd Not Registered
Posted: December 17, 2009 at 10:33 AM EST
out in san jose, ca since 11:48pm last night.
Jon Not Registered
Posted: December 17, 2009 at 10:34 AM EST
I am hoping they have this resolved soon. Its very annoying. How did we ever live before blackberries?
mje5270 Not Registered
Posted: December 17, 2009 at 10:40 AM EST
TMo out in MN. I do get texts, though.
mobilesearchman Not Registered
Posted: December 17, 2009 at 10:47 AM EST
T-Mobile email down in Atlanta market since 2am
oakie ( View Profile) Newcomer - Posts: 22
Posted: December 17, 2009 at 10:50 AM EST
TMO BIS down in greater Seattle area.
e-mail negative
BIS internet is OK though.
Ben Not Registered
Posted: December 17, 2009 at 10:52 AM EST
T-mobile BIS out in Minneapolis, MN out since ~2a
Carly Not Registered
Posted: December 17, 2009 at 10:53 AM EST
Verizon Wireless- im a sales rep for veizon wireless. BIS is down. Massachusetts
Alan Not Registered
Posted: December 17, 2009 at 10:56 AM EST
VZW here in NYC .. not getting my AOL email’s and not getting my OWA work emails to my BB…
Sheri Not Registered
Posted: December 17, 2009 at 10:57 AM EST
I am not receiving incoming emails. My outgoing emails appear to have been sent, but are not being received. I can make and receive calls and texts I have Sprint and am located in Southwest Florida. Asseveral others have already posted, a rep from Sprint confirmed that it is a known global issue with all blackberries. There is not an estimated time that the issue should be resolved but I was told I can call back in 2-3 hours and they may have an estimate. Thanks for the posts…while this issue is unfortunate for all us us, it’s nice to know we’re not alone! Good luck getting through today everyone!
Trowski Not Registered
Posted: December 17, 2009 at 10:57 AM EST
Confirmed down in RI using Verizon.
Kevin Not Registered
Posted: December 17, 2009 at 10:58 AM EST
T-Mobile in Portland, OR Slow web and no mail
sam Not Registered
Posted: December 17, 2009 at 10:58 AM EST
Verizon’s my carrier in Massachusetts. My BB is getting only intermittent SMS and no emails. Browser is fine (and actually faster than usual).
Karen Not Registered
Posted: December 17, 2009 at 11:00 AM EST
Sprint in CA out, too.
Jason Not Registered
Posted: December 17, 2009 at 11:00 AM EST
Sprint BIS is out in Salt Lake City. No e-mail.
oakie ( View Profile) Newcomer - Posts: 22
Posted: December 17, 2009 at 11:03 AM EST
BIS email just reactivated as of 0800hrs for TMO in greater Seattle area.
Mike Not Registered
Posted: December 17, 2009 at 11:04 AM EST
Yup – no push email in northern Ohio – my carrier is Verizon.
Buff ( View Profile) Beginner - Posts: 156
Posted: December 17, 2009 at 11:05 AM EST
the outage is all over the internets now.
Andrea Not Registered
Posted: December 17, 2009 at 11:06 AM EST
NYC – can’t send or receive email on Verizon
Bill Not Registered
Posted: December 17, 2009 at 11:07 AM EST
Mail out in Syracuse, NY ATT. Nothing this morning.
jjk Not Registered
Posted: December 17, 2009 at 11:14 AM EST
Mail starting to flow through again starting about 11:10 Eastern in Toronto.
Dianna Bowling Not Registered
Posted: December 17, 2009 at 11:17 AM EST
Cannot send or receive email since early this morning in Cincinnati, Ohio
dr_aortega ( View Profile) Newcomer - Posts: 1
Posted: December 17, 2009 at 11:44 AM EST from my BlackBerry 9700
From Dominican Republic since 5 am EST no mails neither from Claro nor Orange.
CER Not Registered
Posted: December 17, 2009 at 12:48 PM EST
Bell Mobility here in Canada just started getting emails in about 15 mins ago (12:30pmEST) after long outage….
chad Not Registered
Posted: December 17, 2009 at 11:23 AM EST
This is also effecting Sprint.
matt Not Registered
Posted: December 17, 2009 at 11:27 AM EST
T-Mobile 9700 not pushing email but everything else seems ok.
Tom ( View Profile) Enthusiast - Posts: 365
Posted: December 17, 2009 at 11:30 AM EST
BIS e-mail started happening here once again at about 11:00 EST (VZW, Upstate NY). It appears that there must be a significant backlog still to be worked off as I am still missing e-mail form during the outage.
P J Tramdack Not Registered
Posted: December 17, 2009 at 11:31 AM EST
A mail I sent on BB on my university account to myself at 9:37 EST showed up at about 11:15. I have not received any mail on BB since midnight. My browser started working within the last hour. I am in rural center-west Pennsylvania on Verizon.
Name (required) Not Registered
Posted: December 17, 2009 at 11:35 AM EST
Just started coming in again.
Welcome back BIS.
Jpres ( View Profile) Newcomer - Posts: 2
Posted: December 17, 2009 at 11:47 AM EST
ATT in San Diego……Still out
Nothing from late last night to now, 8:48am PT…….
and yesterday, I missed a few too……..
John Not Registered
Posted: December 17, 2009 at 11:50 AM EST
Yep, same in NJ, last email I got was at 2:27am. RIM do something!!! WTF!!
John Not Registered
Posted: December 17, 2009 at 11:52 AM EST
Yep, same in NJ. Last email I got was at 2:27am. RIM do something!!! WTF!!! It’s been down for 9 and a half hours!! Why I’m I paying $100 for this?
omsoft Not Registered
Posted: December 17, 2009 at 11:59 AM EST
BIS has been down since at least 7 AM EST on ATT.
BB 9000
Tom ( View Profile) Enthusiast - Posts: 365
Posted: December 17, 2009 at 12:01 PM EST
Just received a “flood” of catch-up e-mails which appear to bring me up to date.
(VZW, Upstate NY)
Lucy Not Registered
Posted: December 17, 2009 at 12:13 PM EST
Telus 9700 in Alberta, Canada. My e-mail has been down all morning but browsing still works. I got one huge backlog of e-mails an hour ago and nothing since.
the_wood Not Registered
Posted: December 17, 2009 at 12:21 PM EST
browsing and bbm seem to work….but emails are lost…i’m on verizon in michigan
Ben Not Registered
Posted: December 17, 2009 at 12:31 PM EST
Sprint BIS in Sacramento, CA also down
Rodrigo Bornscheuer Not Registered
Posted: December 17, 2009 at 12:31 PM EST
I’m from Santiago, Chile, and have had problems with Movistar since this morning. No e-mails at all, but web browsing seems to be working just fine.
Matt Not Registered
Posted: December 17, 2009 at 12:34 PM EST
Emails have been offline all morning. My Road Runner emails just came through about 30 minutes ago, but my gmail and work email appears to still be offline. Using Sprint in Raleigh, NC
DavidB ( View Profile) Guru - Posts: 1751
Posted: December 17, 2009 at 12:39 PM EST
It is 12:38PM EST here in Northern Virginia on Verizon and neither my Tour nor my Storm are receiving email. Weird thing is I CAN send email (via an integrated Yahoo account). I seem to be able to browse and BBM, and Viigo IS getting articles.
hari Not Registered
Posted: December 17, 2009 at 12:46 PM EST
Out in Chicago suburbs. Last email received was last nite at 10 pm CST.
Mike Not Registered
Posted: December 17, 2009 at 12:46 PM EST
at 12:45PM EST, we are now starting to get push emails! Yay!
Mike Not Registered
Posted: December 17, 2009 at 12:47 PM EST
Ah, sorry – starting to get them again in northern Ohio on Verizon.
f1gurl Not Registered
Posted: December 17, 2009 at 12:56 PM EST from my BlackBerry 9000
I’m in Indonesia.
No issues with e-mails and browsing, but BlackBerry Messenger have been going berserk since around 1 PM local time (6 AM GMT).
My sister, who lives in Australia, experienced the same problem.
I still have BBM messages not yet delivered as of now, sent a few hours ago.
jpres Not Registered
Posted: December 17, 2009 at 1:10 PM EST
Just got one here in San Diego @ 10:07am PT…
ATT/Bold
Brandon Swift Not Registered
Posted: December 17, 2009 at 1:10 PM EST
Well I am still unable to browse the web using Opera Mini or BB Browser. WeatherBug is Showing just that; A nice image of a bug. And GMail app isn’t loading emails so i figure this problem is still going strong. I’m on T-Mobile.
Brandon.
omsoft Not Registered
Posted: December 17, 2009 at 1:12 PM EST
BIS came back to life for about ten minutes around noon EST and then died again. ATT & BB Bold.
Why is it that BIS is so much more erratic than BES. If RIM wants to enter the consumer market, they need to have consistent service.
adriana Not Registered
Posted: December 17, 2009 at 1:51 PM EST
I, and everyone I know here, have not been receiving emails (google apps) since yesterday at around 3:30, we’re in Venezuela.
randywk ( View Profile) Newcomer - Posts: 1
Posted: December 17, 2009 at 2:02 PM EST
I’m in Lancaster, PA on Verizon Wireless using a BlackBerry Storm and BIS email seemed to work OK until 2:43 AM, but the next email was delayed 16 minutes, and then no emails until 12:02 PM this afternoon from emails that should have been delivered from 4:37 AM and on. At noon today, the delay was 1 hour and fifteen minutes. I received an email at 1:44 which was only a five minute delay, but an email on my Google account which should have arrived at 1:47 PM has still not arrived and it is currently 2:02 PM, so BIS is very unreliable and slow currently. Usually, Gmail is very quick. At this time, I haven’t noticed much of a difference using the native browser or Opera.
ShvartzBerry ( View Profile) Enthusiast - Posts: 288
Posted: December 17, 2009 at 2:07 PM EST
Looks like it’s back up!
omsoft Not Registered
Posted: December 17, 2009 at 2:12 PM EST
Seems to be up now.
phred ( View Profile) Newcomer - Posts: 6
Posted: December 17, 2009 at 2:23 PM EST
E-mail via BIS in the Boston, MA area seemed to stop around two or three in the morning. It’s now 2:23pm and I have yet to receive an e-mail on the ‘Berry today.
Neil Not Registered
Posted: December 17, 2009 at 2:44 PM EST
Email and BBM is out for me. Telus Alberta
Mark Not Registered
Posted: December 17, 2009 at 2:58 PM EST
Email/BBM out for me in South Western Ontario – Telus – last email received around 2.15am
Jpres ( View Profile) Newcomer - Posts: 2
Posted: December 17, 2009 at 4:29 PM EST
Received only 2 emails today since the outage began here in San Diego…
It’s 1:30pm PT.
Sure hope RIM comes clean with what the problem was….and what the solution is/will be!
Tom ( View Profile) Enthusiast - Posts: 365
Posted: December 17, 2009 at 4:39 PM EST
They usually do — eventually!
Stonerclan Not Registered
Posted: December 17, 2009 at 4:42 PM EST
at&t in Nashville Tennessee is out as of now
paul meeks Not Registered
Posted: December 17, 2009 at 4:45 PM EST
I am getting email again. It started about an hour ago getting three or four at a time. Its now 4:40pm EST in Alabny NY USA and its still spitting out emails from this morning at 10:00am. Maybe they will catch up with today by tonight??
Maltbyman Not Registered
Posted: December 17, 2009 at 4:46 PM EST
Both T-Mobile and Verizon BIS affected in the Seattle, WA area. Continuing to see sporadic messaging, has been down for a couple of hours.
Name (required) Not Registered
Posted: December 17, 2009 at 5:03 PM EST
LMAO!
TMOBILE’s ENTIRE network is down.
No voice. SMS. Data. Nada. Zip. Zilch.
What a great day. No BIS in the morning. No service at all in the night.
bubbles Not Registered
Posted: December 17, 2009 at 5:09 PM EST
Nashville TN is w/o service
Name (required) Not Registered
Posted: December 17, 2009 at 5:11 PM EST
Yeah. I know. Actually, that’s where I am.
I noticed it a bit ago and thought it was maybe limited to this area, but apparently it’s a complete nationwide shutdown.
Great day in mobile technology today…
Name (required) Not Registered
Posted: December 17, 2009 at 5:14 PM EST
And “bubbles” eh…Guessing you’re female…and a blackberry user…and in my area…hrm…single? =)
bubbles Not Registered
Posted: December 17, 2009 at 5:22 PM EST
Yes, Name(required) i am female & single….
Name (required) Not Registered
Posted: December 17, 2009 at 5:24 PM EST
Hrm…Well…since we can’t sit around and play on our BlackBerrys…Coffee?
impak875 Not Registered
Posted: December 17, 2009 at 6:25 PM EST
I’m in Southwestern VA and my AT&T BB9000 came back alive around noon today EST, got flooded with about 100 emails at once… all notifications are up and running for me as well as browser… can’t say the same for my nTelos 8330…
camshafter ( View Profile) Newcomer - Posts: 29
Posted: December 17, 2009 at 6:44 PM EST
out in Columbus Ohio, can send email but not receive
Efraim L. Not Registered
Posted: December 17, 2009 at 7:31 PM EST
Was on for an hour or two at noon time EST but for the past 4-5 hours, its down again…
JP Not Registered
Posted: December 17, 2009 at 9:45 PM EST
WOW! BIS goes down and now that its up again we get another new version of BBM! Talk about a roller coaster ride with RIM these days!
Esther Not Registered
Posted: December 17, 2009 at 10:29 PM EST
If you are still waiting for service to come back you need to resend your service books. You can do this on the BIS website by clicking on help then click on send service books. You only have to send service books one time for all accounts. Or you can do it on your Blackberry under email settings. If you do it on your phone you have to send service books for each email account. If it doesnt work then wait and try again later. It will eventually bring you back up. Once successful you will recieve an email confirming setup.