The BlackBerry “Help Me!” screen is one of the most useful screens on the BlackBerry but every day I run into users who have no idea it exists. The “Help Me!” screen is one of the first places I go when I am trying to help a person with their BlackBerry and it should be something every user knows about. It still surprises me that RIM does not have a icon for it!
To get to the “Help Me!” screen follow these instructions:
- Full QWERTY keyboard BlackBerry:
- Press the keys Alt+Shift+H at the same time
- SurePress Touchscreen BlackBerry:
- Hold the escape/back button and tap the top left, top right, top left, and top right corners of the screen sequentially
- SureType BlackBerry Pearl keyboard:
- Press the keys Alt+EACE at the same time
This will show you a screen with useful information like:
- Vendor ID – Your carriers special code from RIM
- Platform – The platform of the OS (Not the number most people reference)
- App Version – The applications version (The number referenced by almost everybody)
- PIN – Your devices personal identification code
- IMEI or MEID – This is your cellphones identification number to carriers
- Uptime – How long your device has been on
- Signal Strength – How strong of a signal you have (-90 is better than -100)
- Battery Level – How much of a charge you have left
- File Free – How much application space you have free
- File Total – Total application space
Those numbers are crucial for diagnosing a device. For example, the biggest cause of emails and phone logs disappearing from your device is a lack of “File Free” space.
Let us know if you have any other questions!