Comments on: YouMail Now Free On Sprint – Free Call Forwarding

By: Derek Brown

Derek Brown — Fri, 19 Mar 2010 16:50:59 +0000

This is up to the carrier, but assuming you are on Sprint, the answer is no. Traditional call forwarding is $0.20/minute, but that is forwarding all calls without ringing. YouMail uses conditional call forwarding, where you forward unanswered calls to another number. The caller leaves a voicemail, and you check it by running the app, which downloads the corresponding audio file. The only way YouMail is going to use your minutes is if you ditch the app and prefer to call YouMail’s automated phone system to check your messages. As this is a third party, Sprint will charge you for those calls as if they were any other normal phone call.

http://support.sprint.com/support/article/Find_out_how_much_it_costs_to_forward_calls/case-vw371511-20091020-122351

By: Corey

Corey — Fri, 19 Mar 2010 15:40:10 +0000

Would anyone happen to know if using the YouMail App. dip into your monthly anytime minutes?

By: Derek Brown

Derek Brown — Sun, 14 Mar 2010 17:08:52 +0000

What is the error? The number you need to dial is *289095106169 (then press Talk). There is a how-to on YouMail’s site with the following info that should help you:

*If you dialed the activation code and hear a message ‘The feature code you entered is not valid..’ call Sprint Technical Support at 888-211-4727. Request Sprint Technical Support to activate conditional call forwarding (busy/no answer) to 9095106169.

By: Sam V.

Sam V. — Tue, 09 Mar 2010 04:46:28 +0000

I get an error every time I try to add contitional call forwarding via the *28 method, so I called Sprint tech support…good luck with that, after over two hours and 10 different people working on my case, they could not figure out how to enable conditional call forwarding for busy/no answer on my pre…and they said they were the highest tech support that Sprint has…any other ideas?

By: Derek Brown

Derek Brown — Sun, 03 Jan 2010 03:39:21 +0000

This was in response to someone else’s comment (must have been a bot, cause it was jibberish). Is it possible to delete my own comments?…

By: Derek Brown

Derek Brown — Sun, 03 Jan 2010 03:38:30 +0000

I’ve been using YouMail on Sprint since early November, and have yet to be billed even $0.01 for conditional call forwarding. You can call as many times as you wish, but you’re connected to the entry level grunts that either don’t know enough or don’t care enough. Call again and ask for a supervisor/manager, they should be able to straighten the issue out. Regardless, I’ve received two bills since I set it up, and neither have extra charges on them (and that’s with 80+ YouMail messages).

By: CiJay

CiJay — Sun, 03 Jan 2010 03:32:57 +0000

I just called sprint customer service to check on this FREE feature and was told that there is still a charge of $.20 for call forwarding services. So, what’s really the deal? Did I talk with a rep that just doesn’t know what they are talking about?

By: Derek Brown

Derek Brown — Sun, 06 Dec 2009 22:29:31 +0000

Bacon powder? Seriously, wtf was that? I thought maybe my e-mail just freaked out, so I logged in and I’m still just as confused.

By: stoney62

stoney62 — Sat, 28 Nov 2009 16:32:05 +0000

I called earlier today and was told that it was NOT free, but then I chatted with an online rep and she said it WAS free.

Hello Steve I hope you are well today. Do you have a question regarding conditional call forwarding?
10:11:37 AM Steve
Yes, I have been told that effective Nov 12th that sprint no longer charges for conditional call forwarding
10:12:12 AM Steve
That they still charge for “Immediate Call forwarding
10:13:12 AM Tiana V
Sure one moment while I get that information for you.
10:18:52 AM Tiana V
I appreciate your continued patience. I am still researching this issue for you.
10:20:49 AM Steve
OK, thank you. I would like to use an alternative voicemail service called Youmail that has some real nifty features but require conditional call forwadring that they say is now free for Sprint users
10:21:32 AM Tiana V
That is correct as of 11/8 we no longer charge for conditional call forwarding. You will not be charged for using that service. Thanks so much for your patience.
10:22:13 AM Steve
WOW, that sure is different tan I got from a CS rep over the phone a while ago. Thank you very much
10:22:32 AM Tiana V
Sure, have a good weekend.

By: Derek Brown

Derek Brown — Fri, 20 Nov 2009 21:14:10 +0000

http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_Print&ID=1347107&highlight=

Look under the “Application Development Addresses Voice Services and Data” section…

I did just confirm with “Andrew H” via Sprint.com chat that this is now free.

By: limor

limor — Fri, 20 Nov 2009 19:55:38 +0000

has anyone actually CALLED and spoken with a Sprint customer service rep.? I spoke to TWO today, and BOTH said this is 3rd-party information and that it is untrue! WHAT A BUMMER!!!!

By: Nikolaus

Nikolaus — Mon, 09 Nov 2009 16:32:25 +0000

Another reason why I left Sprint 2 years ago and never looked back

By: cookie

cookie — Mon, 09 Nov 2009 13:52:09 +0000

I got an email from youmail yesterday morning saying that change has been made. Then I logged in to youmail and set it up. Later on last night, youmail sent another mass email saying “We need to clarify”. This stated that they were WRONG, Sprint has not chanhged their pricing for call forwarding and sorry for the inconvenience. So I called Sprint last night who informed me that the forwarding feature is not free until Nov. 12