BlackBerry Messenger Avatar & Contact Backup Outage

by Ronen Halevy on Nov 3rd, 2009 at 9:14 am EST

maninthedark One of our secret agents let us know that there is currently an ongoing outage for two features in BlackBerry Messenger. Not the biggest deal but Avatar sharing and contact backups through email are not working. I am not exactly sure about the scope of this but I ran into the issue last night when I was switching devices…

Impact: BlackBerry subscribers may be unable to view, update avatars or retrieve backup contact lists using BlackBerry Messenger 5.0
Ticket Number: BB1438xx
Incident Window Start Date and Time: 1 November 2009 15:53:58 (GMT)
Duration: Ongoing
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

Let us know what’s working for you!

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This entry was posted on Tuesday, November 3rd, 2009 and is filed under News.
Tags: Avatar, BlackBerry Messenger, Contact Backup, Outage

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5 Comments to “BlackBerry Messenger Avatar & Contact Backup Outage”

Posted by: Jason "VerSe" Anderson
November 3, 2009 at 10:43 am EST

This is good to know. I thought maybe it was this 9700 I was using. Glad (well not glad) to see that it isn’t the device itself!

Reply
Posted by: DavidB
November 3, 2009 at 12:50 pm EST

Haven’t tried a backup or restore today but avatar sharing has been down for over 24 hours. Thought it was my users but apparently not!

From my BlackBerry Storm…

Reply
Posted by: artie
November 3, 2009 at 1:18 pm EST

I did an OS upgrade last night and when the device restord I didnt have contacts in the Messenger. Tried to restore and haven’t been able to. It gives me a message that “it is currently being registerd with the Blackberry Messenger Service”. It not working yet either.

Reply
Posted by: Sid K
November 3, 2009 at 3:06 pm EST

Same problem here in australia as well. still not working. although a little thankful it wasn’t the handset. *phew

Reply