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BlackBerry Messenger Avatar & Contact Backup Outage

maninthedark One of our secret agents let us know that there is currently an ongoing outage for two features in BlackBerry Messenger. Not the biggest deal but Avatar sharing and contact backups through email are not working. I am not exactly sure about the scope of this but I ran into the issue last night when I was switching devices…

Impact: BlackBerry subscribers may be unable to view, update avatars or retrieve backup contact lists using BlackBerry Messenger 5.0
Ticket Number: BB1438xx
Incident Window Start Date and Time: 1 November 2009 15:53:58 (GMT)
Duration: Ongoing
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

Let us know what’s working for you!

5 total comments on this postSubmit your comment!
  1. This is good to know. I thought maybe it was this 9700 I was using. Glad (well not glad) to see that it isn’t the device itself!

  2. Haven’t tried a backup or restore today but avatar sharing has been down for over 24 hours. Thought it was my users but apparently not!

    From my BlackBerry Storm…

  3. I did an OS upgrade last night and when the device restord I didnt have contacts in the Messenger. Tried to restore and haven’t been able to. It gives me a message that “it is currently being registerd with the Blackberry Messenger Service”. It not working yet either.

  4. Same problem here in australia as well. still not working. although a little thankful it wasn’t the handset. *phew

  5. I upgraded my 9000 to 0S 5.0 and now SOME of my blackberry contacts can’t see my display picture and the rest can see an old display picture that i already changed days ago!

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