Comments on: Documents To Go v2.0 Released – Pay $29.99 to Upgrade? http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/ BlackBerry News and Reviews You Can Use Sun, 12 Feb 2012 03:08:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Cadillac Cowboy http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-39826 Cadillac Cowboy Sat, 12 Dec 2009 23:26:19 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-39826 And yet, still no support for OpenDocument Formats... Waste of time, if you ask me. And yet, still no support for OpenDocument Formats… Waste of time, if you ask me.

]]> By: Jason http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34761 Jason Thu, 29 Oct 2009 12:24:46 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34761 I love it when people rip you up and down and then cap it off with 'respectfully' :) Seriously though, I am truly sorry you're having problems but I really think we've accounted for this and you'll be able to work this out. Let me try to explain. First of all, when we find a bug, we prioritize it, fix it, and put it in the next release, which explains why 1.008 and 2.000 would fix your issue. We designed version 2.0 to accept your version 1 keys to activate your premium v. 1 features. So I THINK all you are going to need to do is install version 2 Standard Edition, and enter your version 1 activation key. Then you'll still have all the features you purchased with premium edition v. 1 AND you'll have all of the bug fixes that went into v. 2. As far as v. 1.008 is concerned, we had no idea when RIM was going to launch OS 5. Further, we just released v. 2 which EVERYONE is entitled to install (standard edition) so there should be no need for anyone to get 1.008. If you install v. 2.0, activate it with your premium 1 key and you still have this PPT issue, then we can talk further and get things worked out for you. Our company has been around for 25+ years but this is probably the single biggest upgrade we've ever had in terms of volume and requested features by customers that we've added. As much as we prepared there are of course going to be some situations where lines get crossed for the first week or two. We apologize to anyone who has been inconvenienced and we're making changes on our end every day to make the process of updating/upgrading/activating/supporting this application as smooth as possible. Thanks! I love it when people rip you up and down and then cap it off with ‘respectfully’ :)

Seriously though, I am truly sorry you’re having problems but I really think we’ve accounted for this and you’ll be able to work this out. Let me try to explain.

First of all, when we find a bug, we prioritize it, fix it, and put it in the next release, which explains why 1.008 and 2.000 would fix your issue.

We designed version 2.0 to accept your version 1 keys to activate your premium v. 1 features. So I THINK all you are going to need to do is install version 2 Standard Edition, and enter your version 1 activation key. Then you’ll still have all the features you purchased with premium edition v. 1 AND you’ll have all of the bug fixes that went into v. 2.

As far as v. 1.008 is concerned, we had no idea when RIM was going to launch OS 5. Further, we just released v. 2 which EVERYONE is entitled to install (standard edition) so there should be no need for anyone to get 1.008.

If you install v. 2.0, activate it with your premium 1 key and you still have this PPT issue, then we can talk further and get things worked out for you.

Our company has been around for 25+ years but this is probably the single biggest upgrade we’ve ever had in terms of volume and requested features by customers that we’ve added. As much as we prepared there are of course going to be some situations where lines get crossed for the first week or two. We apologize to anyone who has been inconvenienced and we’re making changes on our end every day to make the process of updating/upgrading/activating/supporting this application as smooth as possible. Thanks!

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34634 Tom Wed, 28 Oct 2009 23:50:53 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34634 This has to be one of the poorest excuses for an "upgrade" that I have seen for any application on any platform! To expand on this, I reported more than two weeks ago that Slideshow To Go 1.007 does not work with OS v4.7.1.53 and beyond on my 9630 (aka Tour). I go back and forth for more than a week with DataViz "customer service" (obviously a loosely used term) before that someone admits that there might be an issue. Now, I find out by accident that DataViz has had multiple "solutions" for some time: 1) Documents To Go 1.008 was bundled with OS v5.0 for the Storm -- I "extracted" the installer files from the OS installation, and it indeed fixes the issue (but, of course, the DataViz Corporate line is that 1.008 is bundled only when, in fact, they just need to convert the .alx to a .jad in order to create an OTA installer); and Documents To Go 2.0 also fixes the issue for a $30 upgrade fee IN ADDITION TO THE $70 THAT I HAVE ALREADY PAID! (I have the option, of course to completely uninstall 1.007 (or 1.008), reboot [about 8 minutes], install 2.0 [3 MB download], reboot [another 8 minutes], and activate only Premium v1 features only to discover all of the unusable v2 features cluttering my menus!!!) Your organization really needs to get a clue! WTFO?!? Respectfully, A currently very dissatisfied customer This has to be one of the poorest excuses for an “upgrade” that I have seen for any application on any platform! To expand on this, I reported more than two weeks ago that Slideshow To Go 1.007 does not work with OS v4.7.1.53 and beyond on my 9630 (aka Tour). I go back and forth for more than a week with DataViz “customer service” (obviously a loosely used term) before that someone admits that there might be an issue. Now, I find out by accident that DataViz has had multiple “solutions” for some time: 1) Documents To Go 1.008 was bundled with OS v5.0 for the Storm — I “extracted” the installer files from the OS installation, and it indeed fixes the issue (but, of course, the DataViz Corporate line is that 1.008 is bundled only when, in fact, they just need to convert the .alx to a .jad in order to create an OTA installer); and Documents To Go 2.0 also fixes the issue for a $30 upgrade fee IN ADDITION TO THE $70 THAT I HAVE ALREADY PAID! (I have the option, of course to completely uninstall 1.007 (or 1.008), reboot [about 8 minutes], install 2.0 [3 MB download], reboot [another 8 minutes], and activate only Premium v1 features only to discover all of the unusable v2 features cluttering my menus!!!) Your organization really needs to get a clue! WTFO?!?

Respectfully,
A currently very dissatisfied customer

]]> By: Luis Merlos http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34295 Luis Merlos Tue, 27 Oct 2009 23:05:17 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34295 I am on the road most of the day and I love that feature, I use MS word on my bb all the time. Very useful but definitely not for a user that does not depend on it, thats just my opinion. I don't recommend some one that think they might use it to purchase it they do have a free trial after all. I am on the road most of the day and I love that feature, I use MS word on my bb all the time. Very useful but definitely not for a user that does not depend on it, thats just my opinion. I don’t recommend some one that think they might use it to purchase it they do have a free trial after all.

]]> By: Giveaway: Documents To Go Premium v2.0 – 10 Free Copies! | BerryReview.com » http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34032 Giveaway: Documents To Go Premium v2.0 – 10 Free Copies! | BerryReview.com » Tue, 27 Oct 2009 19:01:11 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34032 [...] mentioned the upgrade to Documents To Go v2.0 yesterday. This new version brings desktop to BlackBerry synchronization along with improved PDF [...] [...] mentioned the upgrade to Documents To Go v2.0 yesterday. This new version brings desktop to BlackBerry synchronization along with improved PDF [...]

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34001 Tom Tue, 27 Oct 2009 15:49:55 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-34001 @Jeff: It says something load and clear when the "build-in" RIM attachment service can open and display a more complete set of documents than the "Premium" 3rd-party app! DataViz has limitations on PDF files as well as MS Office files created by other apps, all of which can be opened by the default RIM viewer. :-( @Jeff: It says something load and clear when the “build-in” RIM attachment service can open and display a more complete set of documents than the “Premium” 3rd-party app! DataViz has limitations on PDF files as well as MS Office files created by other apps, all of which can be opened by the default RIM viewer. :-(

]]> By: jeff http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33950 jeff Tue, 27 Oct 2009 06:23:18 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33950 I installed the update and it works with Adobe Acrobat 'optimized' PDF files but still gives the red X for files from PaperPort/Omnipage - again, they open fine using the Blackberry attachment handler just not with PDFToGo. Bummer. I installed the update and it works with Adobe Acrobat ‘optimized’ PDF files but still gives the red X for files from PaperPort/Omnipage – again, they open fine using the Blackberry attachment handler just not with PDFToGo. Bummer.

]]> By: DavidB http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33940 DavidB Tue, 27 Oct 2009 02:16:51 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33940 @Tom: Many thanks for that 9530 2.0 link! Worked like a charm! @Tom: Many thanks for that 9530 2.0 link! Worked like a charm!

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33932 Tom Tue, 27 Oct 2009 00:51:13 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33932 Unfortunately, I purchased Documents To Go Premium more than 90 days ago. I never dreamed that DataViz would treat "upgrades" as a pseudo-subscription, especially given the price of the v1.x product. What a great (as well as effective) way for DataViz to alienate its customers! Unfortunately, I purchased Documents To Go Premium more than 90 days ago. I never dreamed that DataViz would treat “upgrades” as a pseudo-subscription, especially given the price of the v1.x product. What a great (as well as effective) way for DataViz to alienate its customers!

]]> By: Jason http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33931 Jason Tue, 27 Oct 2009 00:34:21 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33931 I have a feeling Jeff is seeing that offer based on when he purchased Premium Edition v. 1. Anyone who purchased Premium v. 1 within the last 30 days gets the upgrade to v. 2 Premium free. Anyone who purchased Premium v. 1 within the last 31-90 days gets the upgrade for half price, $14.99. If you fall into one of these groups, you should be getting an email within the next few days. Or you can just go to the website and the price should be reduced for you automatically. I have a feeling Jeff is seeing that offer based on when he purchased Premium Edition v. 1.

Anyone who purchased Premium v. 1 within the last 30 days gets the upgrade to v. 2 Premium free.

Anyone who purchased Premium v. 1 within the last 31-90 days gets the upgrade for half price, $14.99.

If you fall into one of these groups, you should be getting an email within the next few days. Or you can just go to the website and the price should be reduced for you automatically.

]]> By: jeff http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33929 jeff Tue, 27 Oct 2009 00:30:37 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33929 I see it when I open Docs to Go on my Blackberry and check for updates. It opens the browser and I followed through the link to purchase. I see it when I open Docs to Go on my Blackberry and check for updates. It opens the browser and I followed through the link to purchase.

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33928 Tom Tue, 27 Oct 2009 00:29:02 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33928 Can you provide a link for that offer? I am only seeing $29.99 for the upgrade. Can you provide a link for that offer? I am only seeing $29.99 for the upgrade.

]]> By: jeff http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33925 jeff Tue, 27 Oct 2009 00:21:06 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33925 I've found the demo link but it won;t let me download at the moment. Also, for those that haven't seen - if you are a registered owner already and log in, there is a limited time offer to buy the upgrade for $14.99. I’ve found the demo link but it won;t let me download at the moment.

Also, for those that haven’t seen – if you are a registered owner already and log in, there is a limited time offer to buy the upgrade for $14.99.

]]> By: jeff http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33923 jeff Tue, 27 Oct 2009 00:14:07 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33923 Jason - I bought the previous version for the PDF features but was very disappointed to find out that JBIG and J2000 compression is not supported. Almost all documents that come from Paperport use this - and if you hit the "reduce document size" or "optimize" in Acrobat, it gets used by default. So many PDF documents just showed up as a red X. Even though they worked perfectly fine in the native Blackberry document handler if received as an attachment. Are these formats now supported in v2? Is there a demo upgrade available to try out the v2 before buying the upgrade? Jason – I bought the previous version for the PDF features but was very disappointed to find out that JBIG and J2000 compression is not supported. Almost all documents that come from Paperport use this – and if you hit the “reduce document size” or “optimize” in Acrobat, it gets used by default. So many PDF documents just showed up as a red X. Even though they worked perfectly fine in the native Blackberry document handler if received as an attachment.

Are these formats now supported in v2? Is there a demo upgrade available to try out the v2 before buying the upgrade?

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33909 Tom Mon, 26 Oct 2009 22:19:50 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33909 Try this one, which is based upon the format of the URL for 1.007 -- http://download.dataviz.com/documentstogo/blackberry/documentstogo2000touch/DocumentsToGo47.jad Try this one, which is based upon the format of the URL for 1.007 — http://download.dataviz.com/documentstogo/blackberry/documentstogo2000touch/DocumentsToGo47.jad

]]> By: Jason http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33906 Jason Mon, 26 Oct 2009 20:58:53 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33906 I haven't checked what link that is, but its probably the one that's meant for a 4.5/4.6 device. You'll want to uninstall that. All you would have needed to do to get 2.0 Standard is go to 'check for updates' inside of the version 1.008 that you already had installed. Uninstall what you have now, get the version you started with reinstalled and then do check for updates (or if you log into our website with your registration number you should just be able to go right to v. 2 after you uninstall what you have now). I haven’t checked what link that is, but its probably the one that’s meant for a 4.5/4.6 device. You’ll want to uninstall that. All you would have needed to do to get 2.0 Standard is go to ‘check for updates’ inside of the version 1.008 that you already had installed.

Uninstall what you have now, get the version you started with reinstalled and then do check for updates (or if you log into our website with your registration number you should just be able to go right to v. 2 after you uninstall what you have now).

]]> By: DavidB http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33905 DavidB Mon, 26 Oct 2009 20:55:04 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33905 I'm not sure what you're asking me. I have a Storm 9530. It had DocsToGo 1.006 on it. I upgraded the device with the official OS 5.0.0.328 from Verizon/RIM and it then had 1.008 on it. I clicked on the link to 2.00 that Nikolaus posted and it went through the install process without reporting any issues but as I said the three icons now show up as generic icons in the Downloads folder and none of them work. Yes I have also had a 8830 with OS 4.2 and then 4.2.2 and then 4.5 on it, but I don't see what that has to do with this. I upgraded that line to a Tour 9630. That phone still has 1.006 and I haven't tried upgrading it to 2.0 yet. I’m not sure what you’re asking me. I have a Storm 9530. It had DocsToGo 1.006 on it. I upgraded the device with the official OS 5.0.0.328 from Verizon/RIM and it then had 1.008 on it. I clicked on the link to 2.00 that Nikolaus posted and it went through the install process without reporting any issues but as I said the three icons now show up as generic icons in the Downloads folder and none of them work.

Yes I have also had a 8830 with OS 4.2 and then 4.2.2 and then 4.5 on it, but I don’t see what that has to do with this. I upgraded that line to a Tour 9630. That phone still has 1.006 and I haven’t tried upgrading it to 2.0 yet.

]]> By: Jason http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33904 Jason Mon, 26 Oct 2009 20:43:56 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33904 I'll look into this. Before the Storm, did you have a different BB (Curve, Bold, etc)? We have a version of DocsToGo for 4.5 and 4.6 devices, and we have a separate version for 4.7 and up like the Tour and Storm. The reason I ask is this error sounds like the type of error you would get if you installed the 4.5 or 4.6 version on a Storm. I’ll look into this. Before the Storm, did you have a different BB (Curve, Bold, etc)? We have a version of DocsToGo for 4.5 and 4.6 devices, and we have a separate version for 4.7 and up like the Tour and Storm.

The reason I ask is this error sounds like the type of error you would get if you installed the 4.5 or 4.6 version on a Storm.

]]> By: DavidB http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33901 DavidB Mon, 26 Oct 2009 20:33:03 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33901 Downloading this version to a Storm running OS official 5.0.0.328 the apps all three show up in the Downloads folder with generic icons and none of them will run. Each one gives an error about a java class starting. Downloading this version to a Storm running OS official 5.0.0.328 the apps all three show up in the Downloads folder with generic icons and none of them will run. Each one gives an error about a java class starting.

]]> By: DavidB http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33893 DavidB Mon, 26 Oct 2009 19:35:33 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33893 Al Sacco over at CIO.com agrees, overpriced. http://mobile.cio.com/device/article.php?CALL_URL=www.cio.com/article/505879/Docs_to_Go_2.0_for_BlackBerry_Gets_New_Features_Still_Too_Expensive Al Sacco over at CIO.com agrees, overpriced.

http://mobile.cio.com/device/article.php?CALL_URL=www.cio.com/article/505879/Docs_to_Go_2.0_for_BlackBerry_Gets_New_Features_Still_Too_Expensive

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33892 Tom Mon, 26 Oct 2009 19:28:21 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33892 I am a v1.007 PREMIUM Edition user, but I am not convinced that the "enhancements" in v2.0 are worth the $30 upgrade charge. What I really need is a functional Slideshow To Go app -- I am being told that there is a v1.x build pending (possibly v1.008?) That addresses my issue, but there is currently no way for me to download it! I am a v1.007 PREMIUM Edition user, but I am not convinced that the “enhancements” in v2.0 are worth the $30 upgrade charge. What I really need is a functional Slideshow To Go app — I am being told that there is a v1.x build pending (possibly v1.008?) That addresses my issue, but there is currently no way for me to download it!

]]> By: Jason http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33890 Jason Mon, 26 Oct 2009 19:15:43 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33890 Actually, 1.007 users should be able to update all the way to 2.0 Standard Edition. We deliver builds to RIM on a regular basis and they choose what to include with what update so it doesn't always jive with our direct releases. So if you have a device running 1.007 Standard Edition, you should be able to update to 2.0 Standard at no charge. Actually, 1.007 users should be able to update all the way to 2.0 Standard Edition. We deliver builds to RIM on a regular basis and they choose what to include with what update so it doesn’t always jive with our direct releases. So if you have a device running 1.007 Standard Edition, you should be able to update to 2.0 Standard at no charge.

]]> By: CB http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33881 CB Mon, 26 Oct 2009 18:38:26 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33881 Upgrade for an overpriced app? Fail! Really, who has a NEED to edit their word documents on their BB and synchronize back to the PC. The word "Premium" is already used as marketing hype everywhere else and is used to justify paying for already overpriced software. Upgrade for an overpriced app? Fail!

Really, who has a NEED to edit their word documents on their BB and synchronize back to the PC.

The word “Premium” is already used as marketing hype everywhere else and is used to justify paying for already overpriced software.

]]> By: Tom http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33878 Tom Mon, 26 Oct 2009 18:33:30 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33878 @Jason (from DataViz): When will a Documents To Go v1.008 download be available for current v1.007 users? I have a compatibility issue between OS v4.7.1.57 ("official" Sprint/RIM release for 9630/Tour) and the "latest available" Slideshow To Go Premium (v1.007.042) -- I can neither open an existing document nor create a new document with the 1.007. I am hoping that 1.008 will resolve my issue! @Jason (from DataViz): When will a Documents To Go v1.008 download be available for current v1.007 users? I have a compatibility issue between OS v4.7.1.57 (“official” Sprint/RIM release for 9630/Tour) and the “latest available” Slideshow To Go Premium (v1.007.042) — I can neither open an existing document nor create a new document with the 1.007. I am hoping that 1.008 will resolve my issue!

]]> By: artie http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33877 artie Mon, 26 Oct 2009 18:32:03 +0000 http://www.berryreview.com/2009/10/26/documents-to-go-v2-0-released-pay-29-99-to-upgrade/#comment-33877 I tried upgrading the free version from 1.7 and it failed and lost the ICONS. I tried upgrading the free version from 1.7 and it failed and lost the ICONS.

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