BerryReview.com - BlackBerry News and Reviews
Forgot? | Register
Shop The BerryReview Store

FAQ: How to Test Your BlackBerry Hardware – BlackBerry Tour Trackball

11 Comments »
 

Since the Tour was launched there has been quite a bit of chatter about how some shipped with defective trackballs. I know many people have taken their devices back to Verizon with some success in terms of replacing them. I cannot confirm if there are actual defective trackballs but RIM does provide a hidden testing application that was found awhile back to test certain parts of your BlackBerry to see if they are functioning correctly. Freebirds87 was kind enough to remind everybody on the BBOS forums about this little tool.

hardwaretest The app is accessible by heading to OPTIONS->STATUS and then typing in the word test

The tests available are:

  • Trackball & keyboard
  • MISC – (light sensor, backlight, LED, etc.)
  • Handset audio
  • Headset audio
  • Bluetooth audio
  • RF components
  • GPS

I have yet to see anything fail on any of these tests but please email in screenshots of failures if you do get them!

Thanks Andre for sending this one in!

Please Share With A Friend!

This entry was posted on Tuesday, September 15th, 2009 and is filed under BlackBerry FAQ.
Tags: , , ,

If you enjoyed this article, make sure you subscribe to our RSS Feed to stay on top of the latest BlackBerry news you can use.

Previous Post: Rumor: BlackBerry Essex, 9100 Striker, & 8530 Curve… »
Next Post: Free U2 Mobile Album Released in BlackBerry App World »

If you liked this article, you might find these interesting:

Latest Articles:

11 Comments to “FAQ: How to Test Your BlackBerry Hardware – BlackBerry Tour Trackball

  1. Posted by: royeiror

    any clue if suretype devices have this test tool?

    Reply
  2. Posted by: automan69

    This also fixes GPS for ie: google maps,blackberry maps. I use to own a curve and had to do this for it to work. Just remember every time you do a battery pull you have to do this steps again. The first step is to go to options and scroll down for status and click on it. Now you just type TEST and a pop up window will show you Device Self test Application. This is where you click your tracker ball and a pop up windown show. Click on start then you will see a list, scroll down to GPS and click on the box. It will put a check mark. Then scroll down and click RUN. This will open up and window, you should see GPS idle, click on this and click start fix. It could take up to 2 minutes to find your Gps fix. Don’t worrier if it says time out just go to start fix again. Now it has found your fix click trackball and click next. It will ask you to go to the next fix click yes, it will ask you did this past the test. Click yes. It will now say no more test click close. Now Hit you menu button and close. You are all done and your bbm and gm will work. These steps work on all blackberries, even with sure type.

    Reply
  3. fine, but how to get out of it on Storm mobile?

    Reply

Subscribe without commenting

Leave a Reply

Save yourself some time by quickly logging in or registering

Note: Any comments are permitted only because the site owner is letting you post, and any comments will be removed for any reason at the absolute discretion of the site owner. FYI: Links will automatically be hyperlinked so there is no need to use HTML