BerryReview.com - BlackBerry News and Reviews
Forgot? | Register
Shop The BerryReview Store

BIS BlackBerry Data Outage… Maybe Caused By BIS 2.8 Upgrade?

by the BerryReview Team on Sep 9th, 2009 at 5:24 pm EST
40 Comments »
 

maninthedarkUPDATE: JP reminded me that we broke the news of the new BIS 2.8 upgrade which is supposed to go live on Sep 11th. Maybe they broke something in preparation…

Looks like it has started. Audit on DataOutagenews.com is reporting the following information from RIM:

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000011677021

Severity: 2-Medium

Description of Issue: Degradation of RIM BlackBerry BIS service.

Location of Issue: All Regions ;All Markets and surrounding areas

Start Time: Sep 09 2009 12:06 PM PDT

Symptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email.

Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible.

Report back in the comments with your experiences

Please Share With A Friend!

This entry was posted on Wednesday, September 9th, 2009 and is filed under News.
Tags:

If you enjoyed this article, make sure you subscribe to our RSS Feed to stay on top of the latest BlackBerry news you can use.

Previous Post: Google Voice BlackBerry App Updated to v0.1.5 »
Next Post: Contest winners of Empower SMS viewer »

If you liked this article, you might find these interesting:

Latest Articles:

40 Comments to “BIS BlackBerry Data Outage… Maybe Caused By BIS 2.8 Upgrade?”

  1. Posted by: Name (required)
    September 9, 2009 at 5:27 pm EST

    Yeah…its kinda funny that this started almost 3 hours ago and no one said anything. LOL. Everyone just recovering from the weekend…or doesn’t care.

    Reply
  2. Posted by: mh
    September 9, 2009 at 5:32 pm EST

    I thought it was a conspiracy by RIM to protect SMS revenue of the carriers by blocking the newly-implemented Google Voice text forwarding to e-mail.

    Reply
  3. Posted by: automan69
    September 9, 2009 at 5:37 pm EST

    What’s bugging me is Telus is working bugs out of their system for the last 3 days and no Telus stores across Canada can’t get on the system. Grrrrr, Now you tell me BIS is down holy cr**!!

    Reply
  4. Posted by: PDM
    September 9, 2009 at 5:39 pm EST

    Everything seems to be working fine here (mainland Europe) i.e. no outage or delays.

    Reply
  5. Posted by: toasted
    September 9, 2009 at 5:47 pm EST

    haha, since when was the word ‘crap’ needing censorship???
    I’ve been getting all my emails fine here in the midwest.

    Reply
  6. Posted by: Genaro201
    September 9, 2009 at 6:01 pm EST

    yeahhh im in NEW JERSEY, and i have not been getting my emails in over an hour, i thought it was because of the gmail plug in………… then i tried checking the setup for email icon, and the link to it is just slow…… good stuff, thanks for posting this thread.

    Reply
  7. Posted by: ksed
    September 9, 2009 at 6:08 pm EST

    movistar chile is down

    Reply
  8. Posted by: inc188
    September 9, 2009 at 6:16 pm EST

    yep

    she’s down, just started to get some emails. Long live Gmail app.. cheers

    Reply
  9. Posted by: laollis
    September 9, 2009 at 6:27 pm EST

    Hope it doesn’t last too long.

    Reply
  10. Posted by: DavidB
    September 9, 2009 at 7:07 pm EST

    A Tour and a Storm on Verizon in San Diego. No emails over 6 accounts in several hours. :(

    Reply
  11. Posted by: UGH!
    September 9, 2009 at 7:10 pm EST

    Lame. This has been going on since about 3pm in VA with Verizon. Come onnnnn. I need my crackberry!

    Reply
  12. Posted by: Genaro201
    September 9, 2009 at 7:16 pm EST

    EMAILS ARE BACK UP AGAIN FOR TMOBILE, HERE IN NJ !! :)

    Reply
  13. Posted by: Candy Grant
    September 9, 2009 at 7:33 pm EST

    This sucks! I just purchased several apps from you guys and I can’t receive them because of RIM. Think y’all could send them as a text message. :-) At least I am receiving those. By the way I am in Mississippi. Experiencing problems here too.

    Reply
  14. Posted by: Candy Grant
    September 9, 2009 at 7:35 pm EST

    Just received a couple of emails that are over 3 hours old.

    Reply
  15. Posted by: Kelly H
    September 9, 2009 at 7:36 pm EST

    Still no emails here in Columbus, Ohio…..

    Reply
  16. Posted by: Ronen Halevy
    September 9, 2009 at 7:37 pm EST

    I just pinged two contacts of mine to see whats going on. They will hopefully get back to me…

    Did anybody else notice that you cannot login to the AT&T BIS? Once you login it just freezes at processing

    Reply
  17. Posted by: Tom
    September 9, 2009 at 7:40 pm EST

    Verizon, St. Louis. Last email received stamped 4:04 pm, currently 6:40 pm and nothing more recent received yet.

    Reply
  18. Posted by: Kelly H
    September 9, 2009 at 7:43 pm EST

    by the way, i’m on verizon in columbus ohio…….

    Reply
  19. Posted by: Sam W
    September 9, 2009 at 7:43 pm EST

    Tampa/Orlando down

    Reply
  20. Posted by: Jp
    September 9, 2009 at 8:02 pm EST

    Wondering if the outages are due to the BIS upgrade that is supposed to be up and running by tomorrow as per the articles earlier this month.

    Reply
  21. Posted by: Sam W
    September 9, 2009 at 8:14 pm EST

    I hope somebody would have the brains that if this was an upgrade, they would at least load balance so that you do not have a outage like this.

    Reply
  22. Posted by: Ronen Halevy
    September 9, 2009 at 8:41 pm EST

    Just got a bunch of email in a spurt through BIS in Manhattan on AT&T

    Reply
  23. Posted by: Ronen Halevy
    September 9, 2009 at 8:46 pm EST

    I checked the tip I got from my source and the scheduled go live date for BIS 2.8 is September 11th. Maybe RIM is doing some work in preparation for the upgrade?

    Reply
  24. Posted by: automan69
    September 9, 2009 at 9:14 pm EST

    Its down here in Ottawa and just got the email that I won Empower and the one from luis. Ronen can you tell luis I got his email. Just waiting for telus to be up and running, as there system is down and Telus can’t to the swap for us. so I can return my wifes phone. I don’t want to send an eamil off to Empower till she gets her new pin. Thanks.

    Reply
  25. Posted by: Jason Robertson
    September 9, 2009 at 9:30 pm EST

    Just started getting all my emails in… Im in Southern Ontario

    Reply
  26. Posted by: Sam W
    September 9, 2009 at 9:36 pm EST

    Crossing fingers, getting 400 emails that were backlogged…

    Reply
  27. Posted by: DavidB
    September 9, 2009 at 9:52 pm EST

    1845 PDT in San Diego and emails are flowing in now. Gee, only a 6+ hour down time and silence out of RIM. Sad. Gmail goes down 15 monutes and you’d think the world had stopped spinning, but at least Google was posting status reports….FAIL RIM, approaching EPIC.

    Reply
  28. Posted by: chris
    September 9, 2009 at 11:32 pm EST

    Half hour or more delays still in Mass on T-Mobile. 11:30est

    Reply
  29. Posted by: radaroriley
    September 10, 2009 at 12:05 am EST

    No email since noon California time. It is now 9PM. This is not cool.

    Reply
  30. Posted by: Nikon1
    September 10, 2009 at 6:14 am EST

    Sucks to be me: I decided to do a “wipe & re-install” of the last AT&T firmware yesterday afternoon! No service books were sent; Couldn’t log in to RIM to request them; No emails. Poor timing on my part!

    Open letter to RIM: Let us know 12 hours before you’re going to have an Service Outage, please! ;-) )

    Reply
  31. Posted by: spcurtis81
    September 10, 2009 at 6:20 am EST

    Orange UK is down too :-(

    Reply
  32. Posted by: Dee
    September 10, 2009 at 9:50 am EST

    Celcom Malaysia was down for a while…

    This outage thing to me is not good especially if service provider don’t send any announcement to users…Smartphone competition is getting tougher and I think RIM should avoid this kind of things…

    Reply
  33. Posted by: spcurtis81
    September 10, 2009 at 10:10 am EST

    Orange UK seems to be back up and running :-)

    Reply

Subscribe without commenting

Leave a Reply

Save yourself some time by quickly logging in or registering

Note: Any comments are permitted only because the site owner is letting you post, and any comments will be removed for any reason at the absolute discretion of the site owner. FYI: Links will automatically be hyperlinked so there is no need to use HTML

Websites linking to this article (AKA Trackbacks/Pingbacks)

  1. BIS 2.8 Upgrade Caused 9-9-9 BIS Outage | BerryGurus
  2. BIS BlackBerry Outage Over? BIS 2.8 Upgrade Coming Tomorrow? | BerryReview.com »
  3. Boleh Community Blog » Blog Archive » 10 Gripes about the Blackberry