UPDATE: JP reminded me that we broke the news of the new BIS 2.8 upgrade which is supposed to go live on Sep 11th. Maybe they broke something in preparation…
Looks like it has started. Audit on DataOutagenews.com is reporting the following information from RIM:
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000011677021
Severity: 2-Medium
Description of Issue: Degradation of RIM BlackBerry BIS service.
Location of Issue: All Regions ;All Markets and surrounding areas
Start Time: Sep 09 2009 12:06 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email.
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible.
Report back in the comments with your experiences
Name (required) Not Registered
Posted: September 9, 2009 at 5:27 PM EST from my BlackBerry 8900
Yeah…its kinda funny that this started almost 3 hours ago and no one said anything. LOL. Everyone just recovering from the weekend…or doesn’t care.
mh Not Registered
Posted: September 9, 2009 at 5:32 PM EST
I thought it was a conspiracy by RIM to protect SMS revenue of the carriers by blocking the newly-implemented Google Voice text forwarding to e-mail.
automan69 ( View Profile) Enthusiast - Posts: 489
Posted: September 9, 2009 at 5:37 PM EST from my BlackBerry 9630
What’s bugging me is Telus is working bugs out of their system for the last 3 days and no Telus stores across Canada can’t get on the system. Grrrrr, Now you tell me BIS is down holy cr**!!
PDM Not Registered
Posted: September 9, 2009 at 5:39 PM EST
Everything seems to be working fine here (mainland Europe) i.e. no outage or delays.
toasted Not Registered
Posted: September 9, 2009 at 5:47 PM EST
haha, since when was the word ‘crap’ needing censorship???
I’ve been getting all my emails fine here in the midwest.
Genaro201 ( View Profile) Newcomer - Posts: 45
Posted: September 9, 2009 at 6:01 PM EST
yeahhh im in NEW JERSEY, and i have not been getting my emails in over an hour, i thought it was because of the gmail plug in………… then i tried checking the setup for email icon, and the link to it is just slow…… good stuff, thanks for posting this thread.
ksed Not Registered
Posted: September 9, 2009 at 6:08 PM EST
movistar chile is down
inc188 ( View Profile) Beginner - Posts: 123
Posted: September 9, 2009 at 6:16 PM EST
yep
she’s down, just started to get some emails. Long live Gmail app.. cheers
laollis Not Registered
Posted: September 9, 2009 at 6:27 PM EST
Hope it doesn’t last too long.
DavidB ( View Profile) Guru - Posts: 1751
Posted: September 9, 2009 at 7:07 PM EST from my BlackBerry 9530
A Tour and a Storm on Verizon in San Diego. No emails over 6 accounts in several hours.
UGH! Not Registered
Posted: September 9, 2009 at 7:10 PM EST
Lame. This has been going on since about 3pm in VA with Verizon. Come onnnnn. I need my crackberry!
Jeff Not Registered
Posted: September 9, 2009 at 7:14 PM EST
Fido in Toronto has been down past few hours and I have had some problems since last week of service going down
Genaro201 ( View Profile) Newcomer - Posts: 45
Posted: September 9, 2009 at 7:16 PM EST
EMAILS ARE BACK UP AGAIN FOR TMOBILE, HERE IN NJ !!
Candy Grant Not Registered
Posted: September 9, 2009 at 7:33 PM EST
This sucks! I just purchased several apps from you guys and I can’t receive them because of RIM. Think y’all could send them as a text message.
At least I am receiving those. By the way I am in Mississippi. Experiencing problems here too.
Candy Grant Not Registered
Posted: September 9, 2009 at 7:35 PM EST
Just received a couple of emails that are over 3 hours old.
Kelly H Not Registered
Posted: September 9, 2009 at 7:36 PM EST
Still no emails here in Columbus, Ohio…..
Ronen Halevy ( View Profile) Senior admin - Posts: 5296
Posted: September 9, 2009 at 7:37 PM EST
I just pinged two contacts of mine to see whats going on. They will hopefully get back to me…
Did anybody else notice that you cannot login to the AT&T BIS? Once you login it just freezes at processing
Tom Not Registered
Posted: September 9, 2009 at 7:40 PM EST
Verizon, St. Louis. Last email received stamped 4:04 pm, currently 6:40 pm and nothing more recent received yet.
Kelly H Not Registered
Posted: September 9, 2009 at 7:43 PM EST
by the way, i’m on verizon in columbus ohio…….
Sam W Not Registered
Posted: September 9, 2009 at 7:43 PM EST
Tampa/Orlando down
Jp Not Registered
Posted: September 9, 2009 at 8:02 PM EST
Wondering if the outages are due to the BIS upgrade that is supposed to be up and running by tomorrow as per the articles earlier this month.
Ronen Halevy ( View Profile) Senior admin - Posts: 5296
Posted: September 9, 2009 at 8:40 PM EST
@JP
Let me see if thats the case…
You are totally right. I am the one who broke that news and I already forgot
Jp Not Registered
Posted: September 9, 2009 at 10:04 PM EST from my BlackBerry 9000
I hope that is the case. Kind of excited thinking that is what it might be. Keep us posted if that is the case. Thanks
Sam W Not Registered
Posted: September 9, 2009 at 8:14 PM EST
I hope somebody would have the brains that if this was an upgrade, they would at least load balance so that you do not have a outage like this.
Ronen Halevy ( View Profile) Senior admin - Posts: 5296
Posted: September 9, 2009 at 8:41 PM EST
Just got a bunch of email in a spurt through BIS in Manhattan on AT&T
Ronen Halevy ( View Profile) Senior admin - Posts: 5296
Posted: September 9, 2009 at 8:46 PM EST
I checked the tip I got from my source and the scheduled go live date for BIS 2.8 is September 11th. Maybe RIM is doing some work in preparation for the upgrade?
automan69 ( View Profile) Enthusiast - Posts: 489
Posted: September 9, 2009 at 9:14 PM EST from my BlackBerry 9630
Its down here in Ottawa and just got the email that I won Empower and the one from luis. Ronen can you tell luis I got his email. Just waiting for telus to be up and running, as there system is down and Telus can’t to the swap for us. so I can return my wifes phone. I don’t want to send an eamil off to Empower till she gets her new pin. Thanks.
Jason Robertson Not Registered
Posted: September 9, 2009 at 9:30 PM EST
Just started getting all my emails in… Im in Southern Ontario
Sam W Not Registered
Posted: September 9, 2009 at 9:36 PM EST
Crossing fingers, getting 400 emails that were backlogged…
DavidB Not Registered
Posted: September 9, 2009 at 9:52 PM EST from my BlackBerry 9630
1845 PDT in San Diego and emails are flowing in now. Gee, only a 6+ hour down time and silence out of RIM. Sad. Gmail goes down 15 monutes and you’d think the world had stopped spinning, but at least Google was posting status reports….FAIL RIM, approaching EPIC.
chris Not Registered
Posted: September 9, 2009 at 11:32 PM EST
Half hour or more delays still in Mass on T-Mobile. 11:30est
radaroriley ( View Profile) Newcomer - Posts: 2
Posted: September 10, 2009 at 12:05 AM EST
No email since noon California time. It is now 9PM. This is not cool.
Nikon1 ( View Profile) Newcomer - Posts: 27
Posted: September 10, 2009 at 6:14 AM EST
Sucks to be me: I decided to do a “wipe & re-install” of the last AT&T firmware yesterday afternoon! No service books were sent; Couldn’t log in to RIM to request them; No emails. Poor timing on my part!
Open letter to RIM: Let us know 12 hours before you’re going to have an Service Outage, please!
)
spcurtis81 ( View Profile) Newcomer - Posts: 48
Posted: September 10, 2009 at 6:20 AM EST
Orange UK is down too
Dee Not Registered
Posted: September 10, 2009 at 9:50 AM EST from my BlackBerry 9000
Celcom Malaysia was down for a while…
This outage thing to me is not good especially if service provider don’t send any announcement to users…Smartphone competition is getting tougher and I think RIM should avoid this kind of things…
spcurtis81 ( View Profile) Newcomer - Posts: 48
Posted: September 10, 2009 at 10:10 AM EST
Orange UK seems to be back up and running
jpprieto Not Registered
Posted: September 10, 2009 at 10:17 AM EST
Well I am in Orange UK and I am still not getting any BIS…