10 Comments to “Update: Visual Voicemail for AT&T BlackBerry users”

1. 

   Posted by: michael

   August 24, 2009 at 9:11 am EST

   Any additional charge?

   Reply
2. 

   Posted by: Michael

   August 24, 2009 at 9:28 am EST

   follow up…

   Called CS at ATT and they said all there is in the system is ENHANCED VOICEMAIL..which has a cost of 1.99 per month

   She could not find visual voicemail code in the system…

   Reply
3. 

   Posted by: jnl

   August 24, 2009 at 12:57 pm EST

   The feature code for this is in the at&t system as BBVV.

   Reply
4. 

   Posted by: A Claye Jones

   August 24, 2009 at 2:33 pm EST

   Yep, just tell them the code BBVV and they’ll set it up for ya.

   Reply
5. 

   Posted by: Michael

   August 24, 2009 at 3:00 pm EST

   Boom! BBVV worked like a charm. CS was unable to add it, but technical support was able to.

   Setting it up now.!

   Reply
6. 

   Posted by: Michael

   August 24, 2009 at 4:40 pm EST

   UPDATE!!

   About 5 minutes later, ATT called, and said “VVM is not available for your phone right now”….They completely screwed me…I now don’t have regular VM or VVM….

   Beware…

   Reply
   • 

     Posted by: AdamG

     August 24, 2009 at 5:11 pm EST

     You do have a Bold, right? This is Bold only, so far.
     I had my VVM provisioned this morning with no issues, as opposed to last Friday when I tried and they never heard of VVm for Bold.
     Call back again, from a different phone, stay on the line as the rep provisions you. If it doesn’t work, call again.

     Reply
7. 

   Posted by: Michael

   August 24, 2009 at 11:07 pm EST

   I called today, and told them I have two questions:
   1. “Is it free for my Bold?” Answer: Yes.
   2. “Can you turn it on; I have the Visual Voicemail icon already”. Answer: Yes.

   And it works great. Just like my wife’s iPhone’s visual voicemail.

   Tomorrow, I will download the new version of the OS, I guess. But I had VV today (on the 24th).

   Reply
8. 

   Posted by: Nikon1

   August 25, 2009 at 7:00 am EST

   I didn’t even have to call AT&T Customer Service: I just went to the “Manage Your Account” page, clicked on to add features and Visual VoiceMail was a selection that was there. Cost is listed as N/C. The page explained that if you didn’t already have the VVM icon you would have to download the update – but all I had to do was power cycle my Bold and go through the VVM setup on the phone – and it worked!

   Reply
9. 

   Posted by: Nikon1

   August 25, 2009 at 8:35 am EST

   Oh – don’t forget that you HAVE to re-setup your AT&T voice mailbox before it will work correctly. I am currently running FW .282 as the new FW release hasn’t shown up yet – and everything works great! Some are suggesting that you will have to downgrade 10 .167 to get the OTA upgraded FW. Hopefully it will show up as a DM package today?

   Reply