We just got a tip that while the upgraded BlackBerry Bold OS for AT&T won’t be released until tommorrow, the feature code for Visual Voicemail for BlackBerry handsets is in the system.
You know what that means, right? If you’re running a Bold OS that has the Visual Voicemail icon on it, you can call up your friendly AT&T customer service rep, ask them to add the Visual Voicemail feature to your account, and you should be good to go.
(Courtesy: KP via our tips section. Thanks for the tip KP)
michael Not Registered
Posted: August 24, 2009 at 9:11 AM EST from my BlackBerry 9000
Any additional charge?
Michael Not Registered
Posted: August 24, 2009 at 9:28 AM EST
follow up…
Called CS at ATT and they said all there is in the system is ENHANCED VOICEMAIL..which has a cost of 1.99 per month
She could not find visual voicemail code in the system…
jnl Not Registered
Posted: August 24, 2009 at 12:57 PM EST
The feature code for this is in the at&t system as BBVV.
A Claye Jones Not Registered
Posted: August 24, 2009 at 2:33 PM EST
Yep, just tell them the code BBVV and they’ll set it up for ya.
Michael Not Registered
Posted: August 24, 2009 at 3:00 PM EST
Boom! BBVV worked like a charm. CS was unable to add it, but technical support was able to.
Setting it up now.!
Michael Not Registered
Posted: August 24, 2009 at 4:40 PM EST
UPDATE!!
About 5 minutes later, ATT called, and said “VVM is not available for your phone right now”….They completely screwed me…I now don’t have regular VM or VVM….
Beware…
AdamG ( View Profile) Newcomer - Posts: 49
Posted: August 24, 2009 at 5:11 PM EST
You do have a Bold, right? This is Bold only, so far.
I had my VVM provisioned this morning with no issues, as opposed to last Friday when I tried and they never heard of VVm for Bold.
Call back again, from a different phone, stay on the line as the rep provisions you. If it doesn’t work, call again.
Michael Not Registered
Posted: August 24, 2009 at 11:07 PM EST
I called today, and told them I have two questions:
1. “Is it free for my Bold?” Answer: Yes.
2. “Can you turn it on; I have the Visual Voicemail icon already”. Answer: Yes.
And it works great. Just like my wife’s iPhone’s visual voicemail.
Tomorrow, I will download the new version of the OS, I guess. But I had VV today (on the 24th).
Nikon1 ( View Profile) Newcomer - Posts: 27
Posted: August 25, 2009 at 7:00 AM EST
I didn’t even have to call AT&T Customer Service: I just went to the “Manage Your Account” page, clicked on to add features and Visual VoiceMail was a selection that was there. Cost is listed as N/C. The page explained that if you didn’t already have the VVM icon you would have to download the update – but all I had to do was power cycle my Bold and go through the VVM setup on the phone – and it worked!
Nikon1 ( View Profile) Newcomer - Posts: 27
Posted: August 25, 2009 at 8:35 AM EST
Oh – don’t forget that you HAVE to re-setup your AT&T voice mailbox before it will work correctly. I am currently running FW .282 as the new FW release hasn’t shown up yet – and everything works great! Some are suggesting that you will have to downgrade 10 .167 to get the OTA upgraded FW. Hopefully it will show up as a DM package today?